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36 skillsWork Experience
Principal Product Manager, Data & Analytics
Walmart
- Transformed enterprise data capabilities at Fortune 1 scale.
- Provided real-time analytics and AI-powered products to facilitate decision-making, reduced operational costs, and enhanced customer experience.
- Led executive communications, including delivering monthly performance reviews and quarterly business updates.
- Authored product documentation (PRFAQs, PRDs, strategy memos) to align teams and expedite feature delivery.
- Headed deployment of production-grade generative AI solutions for customer service and real-time observability (Quantum Metric), reducing average handling time by 15% and driving $33M in projected annual savings.
- Shifted organization from reactive support models to proactive and insight-driven decision-making.
- Steered engineering and launch of an enterprise real-time analytics platform processing 100M+ daily events with sub-second latency.
- Conceptualized and implemented a multi-year data product strategy, securing executive alignment and investment.
- Boosted self-service analytics adoption by 25%.
- Prioritized 100+ competing initiatives using RICE methodology.
- Unified global data infrastructure by standardizing metrics and centralizing pipelines.
- Achieved 80% reduction in manual reporting effort and enabled proactive issue identification by creating intelligent anomaly detection systems using dbt and Airflow.
Head of Product Research & Analytics
Gopuff
- Built and led inaugural Product Research & Analytics function, driving data-led strategy and decision-making during hyper-growth.
- Optimized unit economics and real estate strategy by building and executing profitability vs. coverage models.
- Informed $100M+ investment decisions by co-authoring 3-year product expansion strategy with CPO/CTO.
- Improved retention by 20% and LTV by 10% by engineering predictive ML models and customer segmentation integrated into CDP (Segment).
- Developed and institutionalized data-driven operating model by translating research into product features and presenting ROI-backed business cases.
- Managed initiatives across product, operations, marketing, and finance to operationalize insights into measurable outcomes.
Strategic Analytics Lead
Gopuff
- Established and scaled Strategic Analytics function from inception to 10-member data science team.
- Facilitated data-informed product design by defining instrumentation for new features and acquired platforms.
- Architected cross-business-unit BI infrastructure by designing unified reporting framework to consolidate metrics across AdTech, Fresh Food, and Pharmacy.
- Drove major improvement in data quality and grew strategic data utilization by 30% by architecting enterprise CDP (Segment) and consolidating 600+ fragmented event streams.
- Led development of unified MarTech and experimentation ecosystem by integrating Braze, SendGrid, Google Tag Manager, and Split.io.
- Optimized multi-channel attribution accuracy and A/B testing cycles.
Vice President, Quantitative Analytics
JPMorgan Chase
- Supervised data science and analytics team within consumer banking.
- Partnered directly with marketing, product, and finance leaders to define analytical frameworks and success metrics.
- Grew multi-product adoption by 15% by leading $840M customer deepening initiative using ML and causal inference.
- Re-architected analytics infrastructure from Python to Spark, reducing runtimes from 12+ hours to minutes.
- Eliminated more than 400 monthly staff-hours by automating executive reporting with Alteryx and Tableau.
Product Analytics Manager
Walmart
- Orchestrated analytics for customer care omni-channel products, building data infrastructure and models to drive cost savings, fraud detection, and operational efficiency.
- Led day-to-day analytics support for customer care products, aligning data initiatives with product roadmaps and business priorities.
- Detected $322K in fraudulent transactions within first month by deploying anomaly detection.
- Increased chatbot containment by 30% across millions of sessions and delivered $288K annual savings.
- Slashed manual effort by 80% and facilitated near real-time visibility for leadership decision-making by automating operational reporting using Airflow and Python.
Business Analytics Consultant
UnitedHealth Group
- Delivered predictive analytics, automation, and real-time monitoring solutions to enhance efficiency in healthcare programs.
- Decreased financial exposure by $3M and improved program performance by 25% by leading creation and implementation of building predictive risk models.
- Accelerated issue detection from 30 days to under 1 hour by developing and deploying real-time call anomaly detection system.
- Accomplished 80% reduction in manual effort and improved data accuracy by replacing Excel workflows with automated SQL and ETL pipelines.
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About Details
Professional Bio
Data & Analytics Leader with expertise in architecting enterprise-scale data platforms and deploying production AI. Proven track record in unifying cross-functional engineering, data science, and product organizations to drive revenue-generating infrastructure and strategic growth.
Master of Business Administration in Data Analytics
Radford University ( - Present)
Bachelor of Science in Philosophy
Radford University ( - Present)