Nikhila Nagam

Open to work9 years experience

Senior Quality Engineer

Atlanta, GATarget Roles: Backend Engineer • Full-Stack Developer • Frontend Specialist

Senior Quality Engineer with 9+ years of experience in Manual & Automation testing and software development.

Resume

Standing Rank

Rank Not Available

Developer Badges

Skills & Technologies

30 skills

seleniumjavac#javascriptcucumberbddpostmanswaggerjirasqlsnowflakesjmeterjenkinscircle cigithubgitlabconfluenceagilewaterfallrest apisauce labsnew relicdata dogasp.netvb.netoauth2.0jwttelerik-uibootstrapnhibernate

GitHub Activity Evidence

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Work Experience

Senior Quality Engineer

Fiserv Inc.

Sep 2024 - Present Alpharetta, GA

Developed and implemented comprehensive test plans and test cases. And documented results in the test cycles utilizing Zephyr for Manual test cases.
Test cases were developed using AI tools like Co-Pilot and in-house Artificial Intelligence tool named Quality Hub AI.
Collaborated with cross-functional teams to identify and resolve defects to ensure high- quality deliverables to end customers
Contributed to the development and maintenance of in-sprint automated testing scripts.
Reviewed other team members test scripts in IntelliJ to ensure they are adhering to the coding standards
Lead quality efforts across complex financial ecosystems, making sure payments go smoothly and flawlessly in real-world in fast-paced retail, real estate and government agencies.
Designed and executed both manual and automated tests—including API, web, and device- level testing, using tools like Zephyr, Postman, Selenium, IntelliJ, and Sauce Labs.
Maintained automation frameworks ensuring reduction in manual effort during regression testing before releases.
Spotted usability issues, advocated for better design, and helped deliver better software to end customers.
Dived into bugs with curiosity, methodical mindset—debugging across layers to find root causes and ensure to report issues.
Owned the test environments from setup to teardown—especially for payment and merchant and user setups to ease work during test case execution during both manual and automation.
Partnered closely with engineers, product managers, and fellow QA teammates to continuously evolve our test coverage, practices, and tooling to get the issues resolved faster and retest.
Certify software adhering to standards and business requirements as per in the payments industry.
Designed and implemented AI-powered test generation systems that automatically created unit, integration, and end-to-end tests from code, requirements, and user stories.
Leveraged major LLM-powered coding assistants to accelerate test script development and maintenance.
Built intelligent test analysis systems that identified flaky tests, prioritized test execution, and predicted high-risk areas of the codebase.
Created AI-assisted test coverage analysis for legacy systems, identifying gaps and generating tests for untested code paths.
Developed agentic workflows for automated regression testing, bug reproduction, and root cause analysis.
Implemented AI-powered visual testing and UI validation that can intelligently detect meaningful changes.
Built systems that use AI to generate test data, mock services, and simulate edge cases.
Implemented AI-assisted QA practices across engineering teams and drive adoption of new testing approaches.

QA Engineer

Chick-Fil-A

Sep 2023 - Jul 2024 Atlanta, GA

Documented test strategies and test plans, for new product development, with input from application development and business operations within Chick-Fil-A Organization.
Documented test scripts and created test data, ensuring full test coverage from acceptance criteria using Zephyr scale.
Evaluated the data using SQL to match with the expected results during the test scripts evaluation.
Developed and maintained scripts in support of: Functional, Regression and smoke testing.
Monitored and communicated testing progress on sprint items for releases.
Documented defects in defect tracking tool JIRA and facilitate defect resolution calls with application development and business operations.
Tested on newly developing migrations projects.
Communicated risks associated with test planning and test execution.
Ensuring that all test environments are updated with the latest code by deploying production code via GitHub.
This contributed to implementing and evolving STLC methodologies in agile workflow while also contributing to the evaluation of QA automation test scripts.

QA Engineer III

Experity Health Care

Mar 2020 - Aug 2023 Atlanta, GA

Authored, maintained, validated well-organized, efficient, and successful functional, Regression, Smoke and Sanity test cases for both positive and negative test scenarios using Jira Zephyr management tool.
Successfully maintained automated regression test cases for staging environment using selenium web driver with C# utilizing BDD framework using NUnit.
Peer reviewed automated test cases written during sprint development phase using Visual Studio IDE.
Successfully wrote test assertions using JavaScript for API testing using postman.
Successfully built the scripts in Circle CI build tool for stage environment and made necessary changes for failed test cases and pushed them to Git repository.
Reviewed and updated test cases as needed for successful night builds in Circle CI and optimized as needed for releases.
Highly skilled in defining functional testing strategies and test plans for UI testing for cross browser and cross devices including mobile testing.
Analyzed test results to locate, troubleshoot and resolve technical issues in New Relic tool in a timely manner to ensure product quality.
Ensured maximum API testing coverage with Postman as well as swagger.
Ensured maximum automation coverage of test cases to drive for Shift-Left Methodology.
Been a quality advocate to the Agile team and ensure the team follows Quality processes, good coding standards and best practices.
Collaborated with product owners to stay current in Integration testing between different applications.
Extensively used relational databases using select queries using Microsoft SQL Server
Updated and maintained project documentation for features for detailed record keeping using Atlassian Confluence.
Utilized Microsoft tools ex: excel in case heavy testing for a feature or module which would require more than 100 test cases. Additional Lead duties performed.
Successfully coached and trained six new resources in the span of 3 years.
Attention to detail during sprint grooming ceremonies.
Analyze requirements and determine technical feasibility of Automation Testing and implementation of these requirements during Scripting and validation.
Identify, prioritize, and execute tasks in developing automation scripts for new features and updates in legacy modules.
Experience in defining test strategy and test design and collaborating on this with the clients.
Strong communication during sprint grooming with stake holders.
I took active lead in release management cycle in every 2-week release cycles and did Smoke testing in production environment.
Took lead on testing quick hot fixes for production and participated in Kanban ceremonies to understand the needs of customers/clients.
Cross collaboration took lead efforts with other teams for integration testing.
Successfully established more than 200 Regression testing cases from scratch.

Manual & Automation Test Engineer

Southeastern Data Co-operative

Feb 2018 - Jan 2020 Atlanta, GA

Collected requirements from Product owner to completely understand the functionality and to create test cases for each module.
Responsible for implementation of Web Driven Automation Framework build using Selenium WebDriver in C# platform using POM design patterns and approaches.
Worked on acceptance testing using Selenium WebDriver.
Involved in analyzing and feasibility check of a newly added functionality for automation.
Created prototypes, designed, developed scripts for User controls using Selenium and C# for Web pages for various modules throughout the application.
Provide technical support (via Jira), documentation using Confluence.
Used Jenkins as Integration tool and for code review with team members.
Reviewed test cases of other team members in functional meetings.
Review of system test cases, regression test cases and sanity test cases as per testing.

SOFTWARE DEVELOPER -I

Southeastern Data Co-operative

Oct 2016 - Jan 2018 Atlanta, GA

Implemented identity server for authentication and authorization of the end user for various clients using hybrid flow which further uses OAuth2.0 protocols.
Implemented repository pattern to access data from database using oracle queries to retrieve the data.
Implemented data stores for reusability of data from database.
Authenticated the connection using identity protocols like JWT and protocols defined in the Open Id Connect standard.
The backend services were developed using C#/.NET/MVC and included oracle database hosted on Git Hub.
Implemented Identity server for external authentication using Facebook, Google etc.
Developed proof of concept for various types of clients using identity server.

VB.NET DEVELOPER

Integra Health Care

Mar 2016 - Oct 2016 Herndon, VA

Developed a web-application using ASP.NET, JavaScript, Telerik-UI, HTML, AJAX updated controls, CSS, Bootstrap, N-hibernate in front-end and SQL server in the backend.
On the front end utilized VB.NET for the code-behind and SQL Server for the backend. Worked on all levels from creating and editing widgets to editing CSS styles. Worked on ASP.NET pages that used CSS, Bootstrap, JavaScript, and Telerik controls.
Integrated and replaced existing Infragistics web controls with Telerik Rad Controls to make more interactive UI widgets and high-performance applications.
Used Telerik Grids throughout the project for table search, add, edit, delete, and better user experience.
Worked on application performance by passing SQL bulk, data tables to the Stored Procedures, jQuery, and AJAX for asynchronous calls on the web page rendering.
Created several User Controls to be used in Presentation layer to provide modularity, building parent child relationship between the controls.
Used ASP.NET concepts like Master Page layout, for the consistent look and feel along various pages. Used bootstrap for well-formed look for the data that is being presented in the front end.
Designed the UI using Telerik controls, AJAX updated controls, Bootstrap classes, implemented client-side functions using Java Script,
Used the update panel in ASP.NET AJAX Extensions to enable partial page rendering while updating the client-side without the post back of the entire page.
NHibernate was used for data accessing and for creating entity models for the database.
Used Sub Version (SVN) as version control and for managing source code changes.

Projects

Projects Not Populated

Personal applications, open-source work, and code repos will show here.

Leaderboard Standings

Leaderboard Position Pending

Global test scores, peer standing percentiles, and algorithm leaderboard ranks are updated dynamically.

Assessment Highlights

Assessments Not Completed

Coding evaluations, system assessment results, and conceptual score badges will appear here after taking a test.

AI Collaboration Score

AI Collaboration Score Pending

Developer coding behavior, assistant cooperation, and AI pair-programming indicators are evaluated during live coding sessions.

Role Compatibility Profile

Role Compatibility Analysis Pending

Custom matching reports, candidate role compatibility percentiles, and core engineer strength profiles are processed once conceptual code screenings are complete.

Achievements

Automation Script Optimization

Restructured and improved existing automation scripts to include more coverage which reduced the time spent on manual testing by 30%.

Team Leadership

Successfully lead a team of 4 QAs with no supervision.

Mentorship

Successfully coached and trained six new resources in the span of 3 years.

Regression Testing Establishment

Successfully established more than 200 Regression testing cases from scratch.

About Details

Professional Bio

Quality focused Manual & Automation tester and software engineer with 9+ years of experience. Proven excellence in test plan strategies, STLC/SDLC phases, and defect tracking. Skilled in improving automation coverage and leading QA teams to deliver high-quality software.

M.S in Electrical and Computer Engineering

University of Missouri Kansas City (2014 - 2015)

Languages: English, Hindi

Email: Locked