Brian Moya

Open to work7 years experience

Network Technician

HerediaTarget Roles: Backend Engineer • Full-Stack Developer • Frontend Specialist

Network Technician with CCNA certification, specialized training in Cisco technologies, and C1 English proficiency.

Standing Rank

Rank Not Available

Developer Badges

Skills & Technologies

26 skills

cisco technologiescollaborationtac case managementroot cause analysissla complianceteam leadershiptechnical documentationcontinuous process improvementccnaproblem solvinganalytical thinkingeffective communicationteamworkdecision makingcustomer focusadaptabilityspanishenglishcisco ai technical practitionerimplementing and operating cisco collaboration core technologiestcp/ipwiresharkdnshttpsslcloud

GitHub Activity Evidence

GitHub Footprint Not Connected

Recruiters value verified code contributions. Linking a GitHub account displays live heatmaps, active contribution metrics, repository languages, and push activity tags.

Work Experience

Technical Support Engineer L4

Cisco

Dec 2023 - May 2026

Diagnosing and resolving complex enterprise network incidents, performing root cause analysis and applying solutions in Cisco Collaboration technologies.
Manage high-level technical cases (TAC), documenting findings, validating configurations, and ensuring compliance with service level agreements (SLAs).
Collaborate with engineering, development teams and clients to implement corrective actions, resolve critical incidents and optimize the performance of the network infrastructure.
Prepare technical documentation, record resolution procedures and provide specialized advice to strengthen the stability, availability and continuity of network services.

Cisco TAC Lead / Cisco TAC Engineer L2

Sykes

Jul 2018 - Dec 2023

Provide level 2 technical support to business users, diagnosing and resolving hardware, software, network and systems incidents within the established timeframes.
Manage and track technical cases using ticketing tools, documenting diagnoses, solutions, and ensuring compliance with service level agreements (SLAs).
Lead the technical support team, providing support, escalating critical incidents, and promoting continuous improvement of processes and service quality.
Analyze recurring incidents, identify the root cause, and coordinate corrective actions with internal teams to minimize the impact on the client's operation.
Develop technical documentation, update the knowledge base, and train staff in procedures, tools, and best practices for technical support.

Projects

Projects Not Populated

Personal applications, open-source work, and code repos will show here.

Leaderboard Standings

Leaderboard Position Pending

Global test scores, peer standing percentiles, and algorithm leaderboard ranks are updated dynamically.

Assessment Highlights

Assessments Not Completed

Coding evaluations, system assessment results, and conceptual score badges will appear here after taking a test.

AI Collaboration Score

AI Collaboration Score Pending

Developer coding behavior, assistant cooperation, and AI pair-programming indicators are evaluated during live coding sessions.

Role Compatibility Profile

Role Compatibility Analysis Pending

Custom matching reports, candidate role compatibility percentiles, and core engineer strength profiles are processed once conceptual code screenings are complete.

Achievements

Achievements Not Earned

Special rewards, developer badges, system recognition certificates, and conceptual milestones will display here.

About Details

Professional Bio

Experienced professional in specialized technical support and enterprise network administration, focused on resolving highly complex incidents. Specialized in Cisco technologies, Collaboration, and TAC case management. Experienced in root cause analysis, SLA compliance, and team leadership.

Technical Diploma in Computer Networking

Colegio Tecnico Profesional de Ulloa ( - Present)

Languages: English, Hindi