Dheeraj Samudrala
Open to work3 years experienceDevOps Engineer
DevOps Engineer | AWS | CI/CD | Kubernetes | Terraform | Docker
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Skills & Technologies
31 skillsWork Experience
L1 DevOps Engineer / Operations SME
Groupon
- Identified a manual ticket routing bottleneck affecting 440+ daily cases and migrated live Groupon ticket routing to a serverless AWS architecture (Lambda, S3, SNS, EventBridge) with Python-based load balancing; currently running in production.
- Provisioned the full routing infrastructure using Terraform and successfully imported existing AWS resources into the state.
- Provisioned a real AWS EKS cluster (v1.30) via Terraform, including VPC across 2 AZs, NAT Gateway, managed Node Group (2x t3.medium), and IAM roles (22 resources fully reproducible via terraform).
- Implemented GitOps using ArgoCD with automatic sync, self-heal, and prune enabled, allowing the cluster to continuously reconcile to match the Git-defined state in GitHub.
- Demonstrated live self-healing by manually scaling deployment; ArgoCD successfully detected drift and auto-reverted to the Git-defined state within 20 seconds with zero manual intervention.
- Deployed applications with LoadBalancer Services, utilizing Kubernetes to auto-provision AWS Network Load Balancers with public DNS endpoints.
- Engineered end-to-end CI/CD pipelines utilizing GitHub Actions and Jenkins (Docker-based) to automate Docker builds, DockerHub pushes, EC2 deployments, and Kubernetes rolling updates.
- Automated server provisioning across multiple Linux instances using Ansible playbooks, enforcing consistent environment setups and eliminating manual configuration drift.
- Installed and configured Prometheus and Grafana via Helm for live metrics dashboards.
- Integrated Loki and Promtail for real-time log aggregation within Grafana to monitor infrastructure health.
- Managed high-volume, SLA-driven support operations, demonstrating strong incident prioritization and queue management directly applicable to DevOps on-call workflows.
- Served as the SME for complex escalations, coordinating cross-functional resolutions that mirror L2/L3 cloud support responsibilities.
- Mentored 20+ agents on Zendesk, Salesforce, and operational workflows, successfully reducing team onboarding time by 30%.
- Worked extensively with CRM APIs, internal dashboards, and structured ticketing systems.
Projects
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Leaderboard Standings
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Assessment Highlights
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AI Collaboration Score
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Role Compatibility Profile
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Achievements
AWS DevOps Certification
AWS DevOps Certification — Intellipaat
About Details
Professional Bio
AWS-certified DevOps practitioner with 3 years of hands-on experience building production-grade CI/CD pipelines, cloud infrastructure, and full observability stacks. Backed by 11 years of enterprise operations at Groupon.
Master of Computer Applications (MCA)
Anna University, Chennai ( - Present)
Bachelor of Computer Applications (BCA)
Patrician College of Arts & Science, Chennai ( - Present)