jayaram gopi
Open to work4 years experienceDevOps Engineer
DevOps Engineer with 4+ years of cloud/DevOps experience and 14+ years of overall professional experience.
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Skills & Technologies
20 skillsGitHub Activity Evidence
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Work Experience
DevOps Engineer
WNS Global Services
- Automated CI/CD pipelines using Jenkins and GitHub, reducing deployment time from hours to minutes.
- Worked on deployment and containerized applications using Docker and implemented Kubernetes deployments on AWS EKS as part of enterprise DevOps projects.
- Implemented Infrastructure as Code (IaC) with Terraform, managing state files via S3 and DynamoDB.
- Integrated SonarQube for code quality checks within CI/CD workflows.
- Monitored deployments and application health using CloudWatch, Prometheus, and Grafana.
- Resolved real-time issues such as pipeline failures, instance crashes, and container downtimes.
- Led end-to-end operations for servicing clients, managing productivity, SLA adherence, and utilization reporting.
- Implemented process control measures reducing rework by 15–20%.
- Prepared SLA, TAT, AHT, Quality, and Utilization reports using Excel and Power BI.
- Presented performance dashboards and operational insights during client review meetings.
DevOps Engineer (Internal Projects & Cloud Operations)
Patra India
- Transitioned from Operations Leadership into DevOps and Cloud Engineering responsibilities.
- Supported AWS infrastructure management including EC2, S3, IAM, EKS, and CloudWatch.
- Containerized applications using Docker and Implemented Kubernetes deployments using EKS as part of enterprise DevOps projects.
- Built CI/CD workflows using Jenkins and ArgoCD for automated application delivery.
- Implemented Terraform modules for infrastructure provisioning and environment consistency.
- Configured monitoring dashboards using Grafana and CloudWatch.
- Participated in production troubleshooting, deployment management, and release activities.
- Worked closely with development teams to improve deployment efficiency and infrastructure reliability.
Senior Team Leader – Certificate Issuance Operations & Process Excellence
Patra India
- Managed a team of 30+ associates supporting commercial insurance certificate issuance operations.
- Maintained 100% SLA adherence and achieved less than 0.5% error rates.
- Led process improvement initiatives that reduced turnaround time by 15%.
- Achieved operational cost savings of approximately 10% through workflow optimization.
- Managed client communication, escalations, productivity tracking, utilization reporting, and workforce planning.
- Developed performance dashboards using Excel and Power BI for management reporting.
- Conducted coaching, training, performance reviews, and succession planning for team members.
Team Leader – Certificate Issuance Operations
Patra India
- Led a team of 10 associates handling insurance certificate processing and policy servicing.
- Reduced processing errors by 10% through quality control initiatives.
- Coordinated daily operations, productivity management, and quality assurance activities.
- Generated operational reports and performance analysis for management review.
Processing/Data Executive – Certificate Issuance
Patra India
- Processed ACORD certificates and commercial insurance documentation with high accuracy.
- Supported policy servicing activities and client requirements.
- Maintained productivity and quality standards while meeting strict turnaround commitments.
- Assisted in reporting, documentation, and process improvement activities.
Projects
Enterprise Multi-Environment AWS EKS Platform with GitOps
- Designed and implemented a multi-environment cloud platform supporting Development, QA, and Production workloads on AWS EKS.
- Provisioned AWS infrastructure using reusable Terraform modules for VPC, EKS, IAM, networking, and security resources.
- Implemented remote Terraform state management using AWS S3 and DynamoDB for state locking and consistency.
- Built automated CI/CD pipelines using Jenkins for code build, testing, security scanning, and application deployment.
- Containerized microservices using Docker and managed container images through AWS ECR.
- Implemented GitOps-based deployment workflows using ArgoCD for automated Kubernetes synchronization.
- Developed Helm charts for standardized and reusable Kubernetes application deployments.
- Configured AWS Application Load Balancer (ALB) Ingress Controller for external application access and traffic routing.
- Worked with Kubernetes Deployments, Services, ConfigMaps, Secrets, Ingress, Namespaces, RBAC, and Persistent Volumes.
- Implemented zero-downtime deployment strategies using rolling updates and Kubernetes health probes.
- Integrated DevSecOps security scanning using SonarQube and Trivy within CI/CD pipelines.
- Configured centralized monitoring and alerting using Prometheus, Grafana, and AWS CloudWatch.
- Performed troubleshooting and root cause analysis for Kubernetes clusters, Terraform deployments, Jenkins pipelines, networking issues, and application failures.
- Improved deployment consistency, infrastructure scalability, and operational efficiency through automation and GitOps practices.
- Configured Horizontal Pod Autoscaler (HPA) to automatically scale workloads based on resource utilization.
Production-Style End-to-End DevOps Platform
- Built an end-to-end cloud-native DevOps platform integrating CI/CD, GitOps, container orchestration, and infrastructure automation.
- Automated Docker image build and deployment workflows using GitHub Actions and Jenkins.
- Implemented DevSecOps security scanning using Trivy within CI/CD pipelines.
- Created Kubernetes deployments using Helm charts and GitOps synchronization using ArgoCD.
- Worked with Kubernetes ConfigMaps, Secrets, Ingress, and Persistent Volumes.
- Implemented Infrastructure as Code (IaC) using Terraform for AWS resource provisioning.
- Integrated AWS ECR for container image management.
- Configured monitoring workflows using Prometheus and Grafana.
- Performed troubleshooting for Docker, Kubernetes, Terraform, Helm, and CI/CD workflows.
- Integrated SonarQube quality gates within CI/CD pipelines to enforce code quality standards.
- Configured Kubernetes readiness and liveness probes to improve application availability and self-healing.
- Provisioned AWS resources including EC2, IAM, S3, and ECR using Terraform automation.
Leaderboard Standings
Leaderboard Position Pending
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Assessment Highlights
Assessments Not Completed
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AI Collaboration Score
AI Collaboration Score Pending
Developer coding behavior, assistant cooperation, and AI pair-programming indicators are evaluated during live coding sessions.
Role Compatibility Profile
Role Compatibility Analysis Pending
Custom matching reports, candidate role compatibility percentiles, and core engineer strength profiles are processed once conceptual code screenings are complete.
Achievements
CI/CD Automation Efficiency
Reduced deployment time from hours to minutes through CI/CD automation.
Infrastructure Automation
Automated infrastructure provisioning using Terraform and AWS.
SLA Adherence
Maintained 100% SLA adherence for critical insurance operations.
Team Leadership
Led teams of 30+ members across operations and service delivery functions.
Operational Cost Savings
Achieved 10% operational cost savings through workflow optimization.
Process Improvement
Improved turnaround time by 15% through process improvement initiatives.
DevOps Platform Development
Built cloud-native DevOps platform integrating Kubernetes, Terraform, Jenkins, ArgoCD, Prometheus, and Grafana.
About Details
Professional Bio
DevOps Engineer with 4+ years of hands-on cloud and DevOps experience and 14+ years of overall professional experience. Specializing in AWS Cloud, Kubernetes (EKS), Docker, Terraform, Jenkins, GitHub Actions, ArgoCD, CI/CD automation, GitOps, Monitoring, and DevSecOps practices.
Master of Computer Applications (MCA)
Andhra University ( - Present)