korada Lakshman
Open to work1 years experienceSoftware Engineer II
Software Engineer II specializing in full-stack web applications and enterprise ITSM platforms.
Standing Rank
Rank Not Available
Developer Badges
Badges Pending
Skills & Technologies
20 skillsGitHub Activity Evidence
GitHub Footprint Not Connected
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Work Experience
Associate Developer
Vunathi Technologies
- Built and maintained full-stack web application features using React.js on the frontend and Node.js/Python on the backend, delivering responsive UIs and reliable server-side logic for enterprise ITSM workflows.
- Designed and implemented RESTful APIs to expose ticket management, SLA analytics, and dashboard data; documented all endpoints using OpenAPI/Swagger standards and validated with Postman.
- Wrote and optimised PostgreSQL and SQL queries using indexing, execution plan analysis, and query rewriting — achieving a 35% improvement in data retrieval speed and reducing dashboard page-load latency.
- Built dynamic, real-time management dashboards providing continuous visibility into ticket status, SLA performance, team workload, and KPIs for stakeholders and senior management.
- Integrated ITIL v4-aligned SLA automation into the backend including dynamic ticket categorisation, priority-based routing, and automated escalation rules — contributing to a 30% MTTR reduction.
- Implemented RBAC and ACL security layers in the application backend to enforce least-privilege access, ensuring audit readiness and compliance with enterprise data governance policies.
- Collaborated with product, engineering, and operations teams across Agile sprint cycles — contributing to requirement analysis, code reviews, and continuous delivery improvements.
- Created and maintained API documentation, technical runbooks, deployment guides, and knowledge base articles — reducing documentation overhead by 50% and improving team onboarding.
Projects
FlowTrack — IT Ticket Management System
- Architected and delivered a full-stack ITSM web platform end-to-end — from system design and API contract definition through React.js frontend, Node.js backend, and PostgreSQL data layer to production deployment.
- Designed a complete REST API layer using OpenAPI standards, enabling clean integration between frontend dashboards, automation engines, and backend business logic with consistent error handling and response schemas.
- Built a responsive React.js frontend with modular components for ticket submission, real-time status tracking, SLA gauges, and role-based views — ensuring an intuitive UX for support agents, team leads, and executives.
- Developed backend services in Node.js and Python to handle ticket lifecycle management, SLA computation, automated escalation triggers, and integration with ServiceNow APIs.
- Applied PostgreSQL query optimisation techniques — indexing, query rewriting, execution plan analysis — improving data retrieval by 35% and supporting high-concurrency usage across multiple enterprise departments.
- Owned the complete SDLC lifecycle from requirements through QA and deployment, achieving a 30% reduction in MTTR and a 40% reduction in manual operational effort across the support organisation.
Leaderboard Standings
Leaderboard Position Pending
Global test scores, peer standing percentiles, and algorithm leaderboard ranks are updated dynamically.
Assessment Highlights
Assessments Not Completed
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AI Collaboration Score
AI Collaboration Score Pending
Developer coding behavior, assistant cooperation, and AI pair-programming indicators are evaluated during live coding sessions.
Role Compatibility Profile
Role Compatibility Analysis Pending
Custom matching reports, candidate role compatibility percentiles, and core engineer strength profiles are processed once conceptual code screenings are complete.
Achievements
Query Performance
Optimised PostgreSQL/SQL queries reducing data retrieval time by 35% and cutting dashboard page-load latency.
MTTR Reduction
Engineered ITIL v4-aligned backend SLA automation workflows contributing to a 30% reduction in Mean Time to Resolution.
Operational Efficiency
Deployed workflow automation tools reducing manual operational effort by 40% across the support team.
Documentation Automation
Maintained intelligent knowledge base and runbook systems reducing documentation effort by 50%.
About Details
Professional Bio
Results-driven Software Engineer II with 1+ year of experience designing and delivering full-stack web applications, RESTful APIs, and enterprise ITSM platforms. Proficient in React.js, Node.js, Python, and PostgreSQL with a track record of improving performance and operational efficiency.
M.Tech in Transportation Engineering
Andhra University ( - 2024)
B.Tech in Civil Engineering
NSRIT College, Visakhapatnam ( - 2020)