Malith Dias
Open to work12 years experienceRegional IT Administrator
Regional IT Administrator with 12+ years of experience in IT Support and Infrastructure.
Standing Rank
Rank Not Available
Developer Badges
Skills & Technologies
35 skillsGitHub Activity Evidence
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Work Experience
Regional IT Administrator
Pioneer Engineering Consultancy LLC, Abu Dhabi
- IT Infrastructure: Build and execute scalable IT infrastructure solutions, ensuring peak system performance, security, and swift service delivery.
- IT Support: Responsible for providing remote and on-site IT support for 200+ users across the UAE, KSA, and Egypt, driving smooth operations.
- System Administration: Install, configure, and maintain Windows and macOS systems, improving reliability, security, and user productivity.
- Network Security: Configure firewalls, VPNs, and endpoint protection while enforcing zero-trust principles to safeguard overall data privacy.
- End-user Enablement: Deliver technical and remote support to end-users, driving productivity continuity through incident resolution.
- Technical Resolution: Look after LAN/Wi-Fi performance, diagnose switch room issues, and escalate network cases for swift issue resolution.
- ITSM Leadership: Handle ITSM via ManageEngine and Remedy, ensuring SLA compliance, documentation, and crucial ticket management.
- User Engagement: Oversee user onboarding/offboarding, performing device setup, configuration, and active directory user account handling.
- Documentation: Plan and create troubleshooting documentation and knowledge base articles to standardize solutions and enhance efficiency.
- Performance Tuning: Evaluate system performance metrics to identify bottlenecks, apply resource tuning, and scale overall responsiveness.
- Staff Training: Orchestrate IT awareness sessions, educating staff on cybersecurity, digital tools, and effective technology usage best practices.
Desktop Support Engineer
Nammos Restaurant, Dubai
- Executed data backup and disaster recovery processes, protecting digital assets and ensuring consistent information integrity.
- Supervised Oracle Micros POS and reservation systems, ensuring operational continuity and guest service during peak hours.
- Delivered IT support to restaurant staff, resolving hardware, software, and network incidents with minimal service disruption.
- Led procurement and deployment of IT equipment, liaising with vendors to ensure compatibility and on-time implementation.
IT Support Specialist
Bureau Veritas, Sri Lanka
- Accountable for Windows/macOS systems, executed backups, and applied patches, ensuring compliance with IT security standards.
- Conducted end-user training to strengthen technical proficiency, self-service capability, and IT awareness across departments.
- Achieved consistent 98% SLA compliance through proactive monitoring, prioritization, and effective ticket handling procedures.
- Developed a structured knowledge base for frequent issues, reducing resolution time and improving service desk productivity.
- Installed, configured, and optimized hardware/software assets, minimizing downtime and improving end-user satisfaction levels.
- Prioritized and delivered first and second-level desktop support for 100+ users, scaling system performance and availability.
IT Executive / Help Desk Technician
Bureau Veritas, Sri Lanka
- Oversaw Active Directory accounts, managed permissions, and enforced group policies to uphold system security and access control.
- Responsible for supporting software deployments, upgrade rollouts, and ensuring technical documentation accuracy for IT operations.
- Delivered daily IT support for desktops, networks, and peripherals, ensuring consistent operational uptime and optimal user experience.
- Monitored system health, performed diagnostics, and resolved escalated incidents, ensuring continuity and performance efficiency.
- Collaborated with senior teams for complex issue resolution, infrastructure improvements, and service quality optimization initiatives.
Field Service Technician
John Keells Office Automation, Sri Lanka
Projects
Network Infrastructure Project at Riyadh Branch
- Installation and Configuration
Network Infrastructure Project at Head Office – AUH
- Installation and Configuration
Leaderboard Standings
Leaderboard Position Pending
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Assessment Highlights
Assessments Not Completed
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AI Collaboration Score
AI Collaboration Score Pending
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Role Compatibility Profile
Role Compatibility Analysis Pending
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Achievements
Network Infrastructure Project at Riyadh Branch
Executed a full network infrastructure project at the Riyadh Branch, handling installation, configuration, and end-to-end implementation.
Beach Area connectivity enhancement project
Installed and layered network cabling and connected access points for the Beach Area connectivity enhancement project.
Network infrastructure upgrade project at Head Office
Delivered network infrastructure upgrade project at Head Office, improving stability, speed, and connectivity performance tuning.
About Details
Professional Bio
Seasoned IT Support Professional with 12+ years of hands-on experience in End-User and Infrastructure Support across UAE, KSA, Egypt, and Sri Lanka. Proven ability to drive major improvements in service delivery, reduce downtime, and enhance user satisfaction through effective service leadership.
PGD in Computer Science in Computer Science
Matrix Institute of IT, Sri Lanka (2024 - 2026)
Certificate in Hardware and Network Engineering (NVQ Level 4) in Hardware and Network Engineering
VTA Sri Lanka (2012 - 2012)