Mathias Kenfack Tabakem
Open to work17 years experienceNetwork Operations and Service Delivery Manager
Network Operations and Service Delivery Manager leading global teams in data centre, ISP and cloud environments.
Standing Rank
Rank Not Available
Developer Badges
Badges Pending
Skills & Technologies
30 skillsGitHub Activity Evidence
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Work Experience
Manager, Global Network Migration
Equinix Services Ltd
- Lead a global team of engineers responsible for migrating customers from legacy network platforms to the Unified Packet Fabric, ensuring high service availability and positive customer experience.
- Own planning and execution of migration programmes, including risk assessment, change scheduling, CAB submissions, communication plans and stakeholder updates.
- Achieve approximately 99% migration success rate across thousands of changes annually through robust processes, automation and rigorous testing.
- Implement standard operating procedures and automation to increase yearly migration throughput from 2,500 to over 8,000 ports, reducing operational overhead and delivery times.
- Act as primary escalation point for migration-related incidents, coordinating technical teams and communication to resolve issues efficiently.
- Drive continuous improvement by analysing migration outcomes, capturing lessons learned and updating processes, documentation and training.
Manager, NOC Service Engineering
Equinix Services Ltd
- Manage a NOC service engineering team providing network support to customers across EMEA, ensuring adherence to SLAs and KPIs.
- Direct incident and problem management processes, including leadership of major incidents, fault remediation bridges and post-incident reviews.
- Maintain high responsiveness with over 99% of initial responses to customer tickets within 15 minutes.
- Develop and maintain operational dashboards, reports and metrics on network uptime, performance and ticket handling.
- Drive process improvements, IT governance practices, knowledge management and automation to reduce manual tasks.
- Manage staffing levels, recruitment, training plans and performance assessments to ensure 24x7 coverage and high team performance.
UK Network Team Leader
Telecity UK Ltd
- Manage a team of Network Engineers to deliver network projects on time and to budget.
- Make sure the network runs smoothly with no unplanned outages.
- Ensure customer issues are resolved efficiently and in a timely manner.
- Manage Network Incidents and Problems and deal with internal and external escalations.
- Action the Service strategy as dictated by the Business.
- Deal with third party providers for hardware support and IP Transit.
Sr. Network Engineer
Telecity UK Ltd
- Delivered two concurrent IT simplification projects on the MTP programme’s critical path.
- Implemented Commissions system solution for compliance with Data Protection legislation by applying new rules for the correspondence with the different brokers and customers.
- Introduced solution allowing Pension Administration System platform migration by analysing the market for alternative Commissions systems and identifying a preferred supplier who met the key requirements by managing the RFP process.
- Successfully recovered and delivered a critical and complex Regulatory Tax Reporting project cultivating delivery strategies by leading workshops involving key stakeholders to ensure their buy in.
- Delivered new Unisex products fulfilling European wide regulatory change affecting Lloyds Life & Pensions products sold in Germany, Italy and Austria.
Projects
Projects Not Populated
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Leaderboard Standings
Leaderboard Position Pending
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Assessment Highlights
Assessments Not Completed
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AI Collaboration Score
AI Collaboration Score Pending
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Role Compatibility Profile
Role Compatibility Analysis Pending
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Achievements
Global Network Migration Team Leadership
Built and ran a successful global network migration team.
Migration Throughput Improvement
Improved migration throughput by 220% through standard operational procedure improvement and introducing automation.
Cost Savings Achievement
Delivered legacy system decommissioning enabling realisation of annual cost savings of $4.5m.
About Details
Professional Bio
Network Operations and Service Delivery Manager with extensive experience leading global teams in data centre, ISP and cloud interconnect environments. Proven record of managing NOC and engineering teams, delivering large-scale network migrations and major incident management.
BEng (Hons) in Electronic and Communications Engineering
London Metropolitan University ( - Present)