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Pranav Shankar

Open to work10 years experience

Senior Lead Software Engineer

chennai, IndiaTarget Roles: Backend Engineer • Full-Stack Developer • Frontend Specialist

Senior Lead Software Engineer with 10+ years of experience in cloud solutions and software development.

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Skills & Technologies

16 skills
awsazure devopsterraformansiblekubernetesinfrastructure automationcontinuous integrationgithub actiongitlinux administrationpythonproblem-solvingprocess automationincident managementteam leadershipdevops

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Work Experience

Senior Lead Software Engineer

Virtusa Consulting Service Pvt Ltd

Mar 2020 - Present Chennai, IN
  • Architected, deployed, and managed highly available, fault-tolerant, and secure enterprise infrastructure on AWS utilizing Terraform to achieve 100% Infrastructure as Code (IaC) automation.
  • Lead the DevOps team to gather requirements, enforce delivery quality, and ensure on time project execution.
  • Operate AWS Connect routing, queues, profiles,flows and Lex integrations for contact center deployments across nine applications.
  • Own AWS disaster recovery strategy, implement cross-region backups, automated failover procedures, and lead periodic DR drills to validate business continuity.
  • Amazon EKS: Provisioned production-grade clusters using Karpenter for smart autoscaling and configured the AWS VPC CNI for high-performance pod networking.
  • AWS Lambda: Developed serverless, event-driven functions triggered by S3 and API Gateway to automate data processing with zero server overhead.
  • AWS IAM: Engineered granular, least-privilege IAM policies and implemented IAM Roles for Service Accounts (IRSA) to secure containerized workloads.
  • AWS Systems Manager (SSM): Automated patch management, remote command execution across large fleets of EC2 instances.
  • Amazon CloudWatch: Configured real-time operational metrics dashboards and custom SNS alert streams to proactively catch infrastructure anomalies.
  • AWS Cost Explorer: Evaluated cloud spending patterns and applied Compute Optimizer recommendations to eliminate wasteful resource allocation.
  • Amazon S3: Configured automated data lifecycle management using Intelligent-Tiering and cross-region replication for robust disaster recovery.
  • AWS Backup: Built and tested centralized, multi-region backup schedules to guarantee strict corporate RPO and RTO compliance metrics.
  • Amazon Route 53 & ALBs: Configured high-availability traffic routing, health checks, and path-based routing rules across Application Load Balancers.
  • Develop and maintain reusable Terraform modules to standardize deployments across environments and scale infrastructure.
  • Own migration of AWS resources (API Gateway, Lambda, S3, Kinesis, CloudFront, DynamoDB) from CloudFormation to Terraform.
  • Manage 24 AWS cloud accounts containing over 500 resources, maintain Terraform configurations, and deploy via HCP.
  • Designed and deployed production-grade Amazon EKS clusters across multi-AZ environments, leveraging Managed Node Groups for high-performance, cost-optimized autoscaling.
  • Create kubernetes manifest files for pods,deployments,service,role bindings
  • Hardened EKS cluster security by enforcing IAM Roles for Service Accounts (IRSA), Network Policies, and RBAC controls to achieve strict zero-trust isolation
  • Managed seamless, zero-downtime cluster upgrades across multiple EKS versions, ensuring API compatibility and continuous application availability.
  • Established comprehensive observability frameworks for Kubernetes infrastructure using AWS CloudWatch to proactively monitor cluster health, pod metrics, and log aggregation.
  • Troubleshoot Kubernetes and deployment issues to maintain application availability and stability
  • Manage cloud orchestration and monitoring to support production stability and incident response.
  • Build and maintain CI/CD pipelines (Azure DevOps, GitHub Actions)
  • Create and manage GitHub workflows to automate Docker image publishing to ECR and execute AWS operations.
  • Deploy Node.js applications across environments using automated CI/CD workflows.
  • Operate Ansible servers and standardize operational workflows with playbooks and custom Python scripts.

Cloud Administrator

Softeon India Pvt LTD

Oct 2018 - Mar 2020 chennai, india
  • Architect complex software solutions to align technical specifications with business objectives.
  • Administered complex, multi-account AWS environments.
  • Modified system security and performance to enhance reliability across cloud infrastructure, aligning with security compliance objectives.
  • Served as primary contact for cloud-related activities and client communications during infrastructure issues, handling escalation effectively.
  • Managed setup of cloud infrastructure for all new projects, coordinating project delivery across teams.
  • Create initial aws infra setup like vpc,ec2,load balancer for all new requirements to support scalability and architecting patterns.
  • Maintained over 200 cloud servers across multiple regions with disaster recovery procedures for business continuity.
  • Collaborated with cloud services on EC2, R53, VPC, TGW, EBS, RDS, DMS, S3, SSM, Auto-Scaling, Elastic Load Balancer, CloudWatch, and ACM services to strengthen logging and monitoring practices.
  • Perform application deployment using ansible.
  • Resolved live production issues to minimize downtime.
  • Configured and maintained RDS databases to ensure optimal performance.
  • Streamlined infrastructure patching, and routine operational tasks across large EC2 fleets using AWS Systems Manager (SSM).
  • Automated processes using Ansible, boosting operational efficiency and operational excellence
  • Apply RDS database security patches with zero downtime.
  • Manage team resource access policies as an AWS Administrator, ensuring access is provisioned according to requirements using IAM.
  • Manage team resource access policies as an AWS Administrator, ensuring access is provisioned according to requirements.
  • Established CloudWatch dashboards and configured alerts to monitor services across EC2, RDS, S3, and related resources.
  • Collaborate with large development teams to resolve infrastructure and deployment challenges.

Associate-Cloud Engineer

8K Miles Software Service Limited

Feb 2016 - Sep 2018 chennai, india
  • Designed, deployed, and operated highly available, fault-tolerant enterprise systems on AWS, structuring strategic, zero-downtime deployment methodologies to ensure continuous service uptime.
  • Assisted in provisioning, configuring, and maintaining core AWS resources (EC2, S3, RDS) using cloudformation, ensuring standardized tagging compliance and clean environment separation.
  • Maintained user access governance by configuring AWS IAM users, groups, and least-privilege policies, securely onboarding team members and auditing permissions.
  • Executed and validated daily automated backup routines using AWS Backup, performing regular restoration drills to verify data integrity and compliance with RPO/RTO targets.
  • Supported the configuration of basic VPC infrastructure, managing Security Group rules, Network ACLs, and Route 53 DNS records to ensure secure, isolated connectivity.
  • Maintained cloud cost visibility by tagging resources, monitoring usage patterns in AWS Cost Explorer, and identifying idle or unutilized resources for right-sizing.
  • Partnered closely with development teams to resolve staging environment errors, utilizing CloudWatch logs and JIRA tracking to speed up bug resolution.
  • Supported core cloud infrastructure using AWS native solutions, actively managing and provisioning approximately 50 servers across development and staging lower-environments.
  • Configured customized Amazon CloudWatch metrics, logs, and anomaly-detection alarms to establish proactive service monitoring and minimize operational bottlenecks.
  • Installed, configured, and operated Datadog and New Relic instrumentation across 100+ production servers, delivering round-the-clock (24/7) telemetry monitoring for critical business applications and leading proactive incident handling.
  • Perform detailed application troubleshooting using sumologic.
  • Executed robust API functional testing utilizing Postman and authored custom automation scripts to streamline routine operational tasks based on environment infrastructure needs.
  • Directed error, incident, change, and release management workflows utilizing JIRA and FreshService, effectively resolving complex development and user-reported technical issues.

Systems Engineer

NEYDAL SOFTWARE PVT LTD

Jul 2015 - Feb 2016 chennai, india
  • Administered, patched, and managed distributed Linux and cloud servers, performing essential weekly system maintenance and ensuring optimal performance, reliability, and platform availability.
  • Spearheaded Level 1 (L1) technical support and system troubleshooting, owning incident documentation and comprehensive reports to track, address, and close open operational issues transparently.
  • Managed enterprise-level user accounts, groups, and access permissions by configuring network authentication services, enforcing strict sudo access controls, and maintaining strict adherence to corporate security policies.
  • Diagnosed and resolved complex OS-level performance bottlenecks, analyzing CPU, memory, and disk I/O utilization using system tools like top, htop, iostat, vmstat, and netstat to ensure maximum system uptime.
  • Engineered automated routine maintenance tasks, log rotations, and system health checks using crontab utilities to reduce manual overhead and improve operational efficiency.
  • Configured, managed, and monitored critical system services utilizing Nagios, establishing proactive alerting frameworks to ensure continuous service reliability and minimize downtime.
  • Executed high-precision software deployments across staging and production server environments while utilizing secure remote management tools, including PuTTY, for remote diagnostics and issue resolution.
  • Managed and executed routine application deployments using Jenkins pipelines, actively monitoring build logs, troubleshooting deployment failures, and maintaining server environment consistency.
  • Managed end-to-end defect tracking and bug lifecycles using Bugzilla, collaborating closely with cross-functional development and QA teams to isolate, document, and accelerate the resolution of environment-specific issues.

Systems Engineer

Kaspon Tech

Oct 2013 - Jul 2015 Chennai, IN
  • Managed cloud and APAC servers for Market Simplified Inc. with high availability.
  • Monitored production and development services via Nagios to ensure optimal performance.
  • Provided on-call support for clients during critical deployments and system issues.
  • Troubleshot technical issues using remote tools like Net Meeting, PuTTY, and Cisco WebEx.
  • Executed backup and restoration processes for Linux file servers to ensure data integrity.
  • Conducted weekly maintenance on Linux-based servers to enhance reliability.
  • Automated log backup across remote machines using crontab.
  • Ensured adherence to SLA and ITIL processes in incident, change, problem, and release management.
  • Managed APAC server footprint and owned backup and restoration processes for Linux file servers.
  • Followed SLA and ITIL processes and provided on-call client support during critical deployments.
  • Owned Nagios monitoring and maintained incident documentation for operational transparency.
  • Owned backup and disaster-recovery procedures and conducted periodic DR drills to validate restorations.
  • Owned SLA, ITIL-aligned change and incident accountability for APAC server operations.
  • Owned backup and disaster recovery strategy for APAC servers, implementing cross-region backups and validating restorations through regular DR drills.
  • Served as escalation lead and primary client liaison during critical incidents, coordinating cross-team response and post-incident reviews.
  • Drove process improvements and operational governance to ensure SLA compliance and alignment with ITIL practices.
  • Spearheaded SLA governance and SLA review processes with stakeholders to track adherence and drive corrective actions when incidents risked SLA targets.
  • Owned cross-team coordination as escalation lead during major incidents, acting as the primary client liaison and leading post-incident reviews to strengthen recovery processes.
  • Led backup and DR strategy for APAC operations, maintaining runbooks, validating restorations through periodic drills, and implementing cross-region backups.
  • Implemented ITIL-aligned change controls and incident escalation procedures for multi-team coordination during critical incidents.

Projects

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Leaderboard Standings

Leaderboard Position Pending

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Assessment Highlights

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AI Collaboration Score

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Role Compatibility Profile

Role Compatibility Analysis Pending

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Achievements

Certificate of excellence award

Received a certificate of excellence award.

Best project team group award

Received the best project team group award.

About Details

Professional Bio

Senior Lead Software Engineer with 10+ years of experience in cloud solutions and software development. Expertise in DevOps, Python, and AWS, complemented by certifications in Kubernetes, Terraform and AWS. Skilled in leading teams to deliver innovative solutions that drive organizational success.

Bachlore of Engineering

Jaya Engineering College ( - 2013)

Diploma

Jaya Polytechnics ( - 2010)

Languages: English, Hindi
Pranav Shankar - Profile | Swiftcruit