Rajat Panigrahi
Open to work4 years experienceApplication Support Engineer
Application Support Engineer | Production Support Engineer | L2 Support Analyst
Standing Rank
Rank Not Available
Developer Badges
No badges earned yet
Skills & Technologies
30 skillsGitHub Activity Evidence
GitHub Footprint Not Connected
Recruiters value verified code contributions. Linking a GitHub account displays live heatmaps, active contribution metrics, repository languages, and push activity tags.
Work Experience
Application Support Engineer
Astran Tech Solutions
- Delivered L2 production support for payment processing and booking applications running in a 24×7 production environment.
- Resolved 50+ production incidents monthly while maintaining 99.9% application availability.
- Monitored applications, infrastructure, APIs, and scheduled jobs using Splunk, Nagios, and Control-M.
- Supported 100+ daily batch jobs, investigated failures, and coordinated successful recovery.
- Executed SQL queries for backend validation, transaction reconciliation, and production data verification.
- Investigated Linux server issues through application log analysis, service validation, CPU, memory, and disk usage checks.
- Troubleshot REST API failures including authentication, timeout, and response validation issues.
- Supported production deployments by performing pre-deployment validation, smoke testing, post-deployment health checks, and rollback verification.
- Created Bash scripts to automate log collection, service health checks, disk usage monitoring, and routine operational tasks.
- Supported Kubernetes-based applications by monitoring pod health, collecting logs, validating deployments, and coordinating with DevOps teams during production releases.
- Managed Incidents, Problems, Changes, and Service Requests using ServiceNow.
- Collaborated with Development, DBA, Infrastructure, and Business teams during P1/P2 production incidents.
Application Support Engineer
Saisanket Enterprises
- Provided L2 support for finance and business-critical applications.
- Resolved 40+ production incidents monthly while meeting SLA targets.
- Supported Control-M batch jobs and monitored applications using Splunk and Nagios.
- Performed SQL troubleshooting, data reconciliation and backend validation.
- Investigated invoice generation, payment validation and workflow issues.
- Performed Linux log analysis and application health checks.
- Managed tickets using ServiceNow and collaborated with development teams.
Projects
Global Payment Processing & Customer Booking Platform
- Global Payment Processing & Customer Booking Platform
Sales Discount Management System (SDMS)
- Sales Discount Management System (SDMS)
Leaderboard Standings
Leaderboard Position Pending
Global test scores, peer standing percentiles, and algorithm leaderboard ranks are updated dynamically.
Assessment Highlights
Assessments Not Completed
Coding evaluations, system assessment results, and conceptual score badges will appear here after taking a test.
AI Collaboration Score
AI Collaboration Score Pending
Developer coding behavior, assistant cooperation, and AI pair-programming indicators are evaluated during live coding sessions.
Role Compatibility Profile
Role Compatibility Analysis Pending
Custom matching reports, candidate role compatibility percentiles, and core engineer strength profiles are processed once conceptual code screenings are complete.
Achievements
Incident Resolution Performance
Resolved 50+ production incidents monthly while maintaining SLA compliance
Application Availability
Maintained 99.9% application availability
Batch Processing Support
Supported 100+ daily Control-M batch jobs
About Details
Professional Bio
Application Support Engineer with 4.2 years of experience in L2 Production Support, Application Monitoring, Incident Management, and supporting business-critical enterprise applications. Adept at collaborating with cross-functional teams to deliver reliable operational support.
Bachelor of Technology (B.Tech)
Biju Pattnaik University of Technology (BPUT), Odisha ( - Present)