Rony Monge
Open to work8 years experienceTechnical Support Specialist
Email Marketing Specialist | Customer Service | Tech Support Engineer
Standing Rank
Rank Not Available
Developer Badges
Skills & Technologies
20 skillsGitHub Activity Evidence
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Work Experience
English Tutor / HTML Creator / Seasonal Customer Service
Various Companies
- Deliver personalized customer support and English tutoring, adapting communication to diverse client needs.
- Manage multiple client projects simultaneously, ensuring timely follow-ups and high satisfaction.
- Design responsive HTML emails, collaborating with clients to clarify goals and resolve issues.
Marketing Support Specialist
Experian
- Supported email campaigns for multiple clients, acting as primary liaison for issue resolution.
- Proactively identified campaign delivery issues and coordinated with email service providers to resolve them quickly, improving client satisfaction.
- Created detailed campaign reports and communicated results to clients, ensuring transparency and trust.
Technical Support Engineer
VMware
- Provided L1 technical support to third-party users on the vSphere platform, resolving issues via knowledge base and log analysis.
- Delivered clear, patient explanations to non-technical users, improving first-contact resolution rates.
Account Manager, Email Marketing Services
Cheetah Digital
- Managed email campaigns, ensuring quality control and troubleshooting HTML/CSS issues for optimal client presentation.
- Analyzed email performance (open rates, CTR) and provided strategic insights to clients.
- Participated in project development initiatives, contributing customer feedback to improve internal processes.
IT Desktop Support Specialist
Brightstar Corp.
- Provided first-level customer support for AX systems, Active Directory, hardware, software, and networks.
- Monitored recurring issues and support KPIs to improve ticket flow and response times.
- Supported third-party clients with Azure Active Directory, ensuring smooth access and issue resolution.
Projects
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Leaderboard Standings
Leaderboard Position Pending
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Assessment Highlights
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AI Collaboration Score
AI Collaboration Score Pending
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Role Compatibility Profile
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Achievements
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About Details
Professional Bio
Results-driven Customer Service professional with over 6 years of experience in client support, technical troubleshooting, and email campaign management. Bilingual, proactive, and skilled in de-escalation, problem-solving, and cross-functional collaboration.
Technical Degree in Web Design/Development
Universidad Fidelitas ( - Present)
Bachelor’s Degree in Graphic Design
Universidad de las Ciencias y el Arte de Costa Rica ( - Present)
Bachelor’s Degree in Computer Engineering
ULACIT ( - Present)
Bachelor’s Degree in Computer Engineering
Tecnologico de Costa Rica ( - Present)
High School Diploma & Tech Diploma in Computer Science
Colegio Tecnico Profesional de Calle Blancos ( - Present)