Thanuja Gudivada
Open to work3 years experienceTechnical Support Associate
Technical Support Associate with 3 years of experience in AWS, Azure, CI/CD, and Linux.
Standing Rank
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Skills & Technologies
22 skillsGitHub Activity Evidence
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Work Experience
Technical Support Associate
Ellucian Inc (formerly Anthology International Pvt Ltd)
- Improved Student Information System response times by 20 percent through SQL index analysis and query optimisation, resulting in faster page loads during peak enrolment periods.
- Maintained 99.9 percent system uptime by managing Azure App Services and Windows Server infrastructure hosting a high-traffic academic platform.
- Streamlined identity management for over 500 user accounts by synchronising on-premises Active Directory with Azure AD via Azure AD Connect, eliminating manual provisioning tasks.
- Strengthened network security by implementing Azure Firewall rules and Network Security Groups, achieving full isolation of SQL database tiers from unauthorised access.
- Reduced unnecessary storage costs by configuring Azure Blob Storage lifecycle policies that automatically transitioned inactive data out of the hot-access tier.
- Enabled secure remote access for staff and educators across distributed campuses by delivering virtualised desktop environments through Citrix Virtual Apps and Desktops.
Implementation Engineer
Zenius IT Services
- Improved Jenkins CI/CD pipeline efficiency, reducing deployment time by 50 percent and increasing release frequency by 30 percent, enabling consistent and reliable software delivery.
- Reduced Docker image build time by 40 percent through Docker file layer optimisation and build-cache improvements, accelerating development and testing cycles.
- Deployed Kubernetes manifests for mission-critical Java applications, enabling zero-downtime rollouts and improving release consistency across environments.
- Automated Java application build and deployment workflows using Ansible and Maven, removing repetitive manual steps across development, staging, and production environments.
- Integrated SonarQube into CI pipelines to enforce code quality standards, reducing defect rates and maintaining security compliance across all releases.
- Managed core AWS services including EC2, S3, VPC, IAM, ALB, ASG, EBS, and CloudWatch across 3 concurrent production client environments.
- Established Nexus as a centralised artifact repository, enabling reliable versioned reuse and reducing redundant build artifacts across teams.
Projects
NWN Coursel – Avaya Contact Centre Support
- Maintained 99 percent system availability for Avaya Experience Portal, Callback Assist, and Control Manager by proactively monitoring alerts and resolving incidents before service-level breach.
- Managed the full incident lifecycle in ServiceNow, improving resolution consistency through structured triage and root- cause documentation.
Servion – AWS Production Infrastructure
- Designed and deployed a production-grade AWS VPC architecture including public and private subnets, NAT Gateway, Application Load Balancer, Auto Scaling Groups, Security Groups, and Network ACLs, delivering a secure and highly available environment.
- Configured CloudWatch dashboards and alert thresholds, enabling proactive issue detection and improving the team response time to infrastructure incidents.
- Administered IAM roles and least-privilege access policies, resulting in a successful internal security audit on the first review cycle.
Bank of India – AWS Infrastructure and Automation
- Developed Jenkins CI/CD pipelines and Bash automation scripts that reduced manual deployment effort by an estimated 60 percent for the application delivery team.
- Containerised applications with Docker and managed scalable deployments on Kubernetes, improving release consistency and reducing environment-specific failures.
- Configured VPC, Elastic Load Balancer, EBS, and EC2 resources to meet availability requirements, with S3 lifecycle policies implemented to manage storage costs.
Zconnect – FreeSWITCH VoIP Platform
- Deployed and configured FreeSWITCH on Linux, provisioning extensions, agent queues, and IVR flows to deliver a fully operational VoIP platform from initial setup.
- Developed Lua scripts to automate routine administrative tasks, reducing manual workload for the support team and improving operational consistency.
Leaderboard Standings
Leaderboard Position Pending
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Assessment Highlights
Assessments Not Completed
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AI Collaboration Score
AI Collaboration Score Pending
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Role Compatibility Profile
Role Compatibility Analysis Pending
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Achievements
Improved System Performance
Improved Student Information System response times by 20 percent through SQL index analysis and query optimisation.
CI/CD Pipeline Efficiency Improvement
Reduced deployment time by 50 percent and increased release frequency by 30 percent through Jenkins CI/CD pipeline efficiency.
Docker Build Time Reduction
Reduced Docker image build time by 40 percent through Docker file layer optimisation.
About Details
Professional Bio
Technical Support Associate with 3 years of hands-on experience in AWS and Azure cloud environments, CI/CD pipeline management, and Linux system administration. Demonstrated ability to improve system performance, reduce deployment timelines, and enhance container efficiency.
Bachelor of Business Administration
Vignan University (2019 - 2022)