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Richmond, Virginia, United States
Remote only
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
SUMMARY/OBJECTIVES
The IAM Specialist Sr is responsible for fulfilling access requests in a timely manner for employees, contractors, consultants or other authorized personnel working on behalf of SouthState Bank or its subsidiaries in compliance with company policies, departmental procedures, government regulations and identity security principles. Additionally, the IAM Specialist Sr assists the IAM Team Leads or IAM Provisioning Manager in the disposition of audit, exam, governance or other similar requests.
ESSENTIAL FUNCTIONS
Monitor IAM ticket queues and work tickets as assigned
Provide regular updates on open tickets to requestors to keep them apprised of current status
Create, modify or delete nonprivileged and privileged identities, whether human or non-human, in accordance with company policy and departmental procedures and within documented service level agreements (SLAs)
Create, modify or delete access groups in accordance with company policy, departmental procedures, the principle of least privilege and within documented service level agreements (SLAs)
Acquire and/or confirm explicit or implicit management approval for all requests as appropriate for each application and document thoroughly for historical reference
Execute on audit, exam, control or other similar requirements as assigned and to a high standard of evidentiary quality
Assist in the development and maintenance of IAM operational documentation, process, and procedures
Assist with technical or procedural questions raised by IAM Specialists
Timely completion of required audit documentation for all tasks assigned
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
Customer service
Active Directory (AD)
Entra ID
Prior ServiceNow experience (or a similar enterprise ticketing platform)
Banking systems
Understanding of general Identity and Access Management process
Ability to effectively gather information and troubleshoot identity issues competently and quickly
Excellent verbal and written communication skills with the ability to communicate technical concepts in clear, concise language
Ability to execute procedures and follow established policy and procedure
Qualifications, Education, and Certification Requirements
Education: Bachelor's Degree or combined equivalent of education and applicable work experience
Experience:
4+ years of experience working in an Identity & Access Management (IAM) role
Prior work experience in a regulated environment, such as banking, investments or healthcare with banking experience strongly preferred
Experience maintaining technical data and documentation
Foundational knowledge of IT General Controls
Certifications/Specific Knowledge: Certified Identity and Access Manager (CIAM) certification is preferred but not required
TRAINING REQUIREMENTS/CLASSES
Required annual compliance training, New Employee Orientation
PHYSICAL DEMANDS
Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
Must be accustomed to professional business office environment in manner and dress. Must demonstrate excellent human relation skills with customers and bank associates. Must be willing to participate as a team member.
WORK ENVIRONMENT
Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.
TRAVEL
Travel may be required to come to meetings as needed.
In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $49,863.00 - $79,653.00 , actual offers to be determined based on applicant’s skills, experience and education.While the anticipated deadline for the job posting is 08-20-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.Equal Opportunity Employer, including disabled/veterans.