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Warren, Michigan, United States
Hybrid
Not Available
Job Description
The Role
General Motors is seeking passionate, driven individuals to join our Customer Care and Aftersales "CCA", Field Sales Operations Internship Program for Summer 2027. This 12-week, project-based internship offers students the opportunity to learn about the District Manager, Parts and Service "DMPS" role while gaining hands-on experience supporting dealers and contributing to the growth of General Motors’ parts and service business across the United States.
Each intern will be assigned to one of General Motors’ five Sales, Service and Marketing regions: Northeast, Southeast, North Central, South Central, or Western. Throughout the program, interns will learn alongside District Managers and Zone Managers through field visits, dealer interactions, business projects, and mentorship. They will gain insight into how General Motors partners with dealers, supports parts and service growth, and delivers an exceptional customer experience. Midway through the internship, interns will spend time in a Central Office in Warren Michigan to learn how Customer Care and Aftersales teams work with regional field teams and other business functions to support dealers, improve the customer experience, and advance General Motors’ broader business strategy.
The Customer Care and Aftersales Field Sales Operations team works with General Motors dealers across the United States to help grow their parts and service businesses and deliver an exceptional customer experience. The team connects General Motors’ broader business priorities with the day-to-day needs of dealers and their customers.
Field team members build relationships with dealers, understand local business opportunities, and help put regional strategies and initiatives into action. Central Office teams provide the strategy, analysis, tools, and resources that support dealer success across the regions. Together, these teams collaborate with dealer partners and other business functions to improve performance and strengthen the customer experience.
As an intern, you will learn from and work alongside District Managers, Zone Managers, regional leaders, Central Office partners, and other Customer Care and Aftersales professionals. Your experience will include regional immersion, field travel within your territory, Central Office exposure and travel, mentorship, and a capstone project tied to a real business opportunity.
Gather and analyze field-level information with regional and Central Office teams.
Identify trends and key drivers of parts and service performance across national, regional, and local markets.
Develop practical insights and repeatable reporting tools that support field sales effectiveness and dealer growth.
Support regional initiatives, campaigns, and dealer engagement strategies that grow the parts, accessories, and service business.
Participate in field visits and structured shadowing experiences, including planning, dealer meetings, follow-up, and action tracking.
Translate dealer and customer feedback into clear observations and recommendations for the regional team.
Prepare concise updates that communicate project progress, risks, and learnings to leaders and program sponsors.
Complete a capstone project addressing a regional opportunity, from defining the opportunity through analysis and recommendations.
Present project findings and recommendations to regional and Customer Care and Aftersales leaders at the conclusion of the internship.
Gain exposure to General Motors’ regional field structure, dealership operations, and the District Manager, Parts and Service role.
Apply analytical and problem-solving skills to real-world business challenges.
Learn how customer, dealer, and market information informs sales and service strategies.
Build confidence communicating with dealers, regional leaders, and Central Office stakeholders.
Develop resilience, adaptability, and professional judgment while navigating varied dealer needs and market conditions.
Understand how regional priorities connect to broader enterprise strategy.
Explore tools and technologies used in sales operations, performance reporting, and dealer engagement.
Build a professional network across regional and Central Office teams.
This is a full-time, 12-week internship that blends regional immersion, field travel, and Central Office exposure.
The program includes:
Weeks 1–2: Regional onboarding and early field exposure
Weeks 3–4: Field travel with District Managers and Zone Managers
Weeks 5–6: Central Office immersion in Warren, Michigan
Week 7: Wholesale and ACDelco Market Area Manager experience
Weeks 8–9: Additional field travel and regional project work
Weeks 10–12: Capstone completion and regional presentation
Throughout the program, you will participate in regular check-ins with your leader and program sponsors to support your development, address challenges, and shape the internship experience.
Currently pursuing a bachelor’s or master’s degree in Marketing, Business Administration, Communications, Supply Chain Management or related field.
Expected graduation between December 2027 and June 2029.
Valid driver’s license.
Available to work full-time, 40 hours per week, during the summer internship.
Willingness to travel extensively within your assigned region.
Willingness to travel to the Central Office in Warren, Michigan, for a required two-week immersion during the internship.
Strong analytical, communication, and interpersonal skills.
Comfortable working independently in the field and collaboratively with a team.
Willingness to travel extensively within your assigned region and to Central Office program events.
Preferred Qualifications
Demonstrated leadership through academics, extracurricular activities, prior internships, or community involvement.
Interest in the automotive industry, customer experience, and dealer success.
Interest in a field-based commercial career path, such as District Manager, Parts and Service, or a related role.
Experience working with information, dashboards, or business analytics tools to support decision-making.
Ability to manage multiple priorities, adapt quickly, and take initiative in ambiguous situations.
Start dates for our Summer 2027 internships are May 24th and June 14th of 2027
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to their regional office when not traveling within their territory.
The selected candidate will be required to travel at least 75% or more on a frequent basis
Opportunities are available in the following regions. In your application, indicate the location(s) you prefer. Interns will be based at the designated regional office for their assigned region and will travel throughout that region or territory to support field activities. The role also requires travel to Warren, Michigan, for the required two-week Central Office immersion.
Western Region - Westlake Village, CA
Southeast Region - Alpharetta, Georgia
South Central Region - Coppell, Texas
North Central Region - Warren, Michigan
Northeast Region - Danbury, Connecticut
This role requires travel within the intern’s assigned region to visit dealerships, participate in field activities, and support business needs. Interns must also travel to the Central Office in Warren, Michigan, for a required two-week immersion during the internship. Travel expectations may vary based on the assigned region and project responsibilities.
Interns may be required to drive General Motors or rental vehicles for business travel. A valid driver’s license and compliance with applicable vehicle-use requirements are required. Interns must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed.
GM will provide a one-time lump sum taxable stipend payment to eligible students selected for the 2027 Student Program - to help facilitate administration of relocation benefits, please apply using the permanent address you would move from.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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