Job Description:
In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams.
Key responsibilities include:
- Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environments
- Perform structured root-cause analysis for complex and recurring issues
- Define, test, and implement technical solutions and workarounds
- Act as a bridge between Support and R&D, ensuring clear technical communication and feedback loops
- Use tools such as Jira and CRM systems for case tracking, prioritization, and documentation
- Contribute to the knowledge base and internal documentation to improve support processes and reduce recurring issues
- Support continuous improvement of product quality by identifying trends and contributing to long-term solutions
- Work in a global support environment with cross-functional collaboration
Job Requirements:
Minimum Requirements (Must-have Qualifications)
- Bachelor’s degree in Computer Science, ICT, or a related technical field, or equivalent experience
- 3+ years of experience in technical support, software support, or system/application engineering
- 2+ years of experience in troubleshooting complex software or database environments
- Hands-on experience with relational databases (analysis, querying, troubleshooting)
- Strong analytical and problem-solving skills with a structured approach to debugging
- Experience working with ticketing or issue tracking tools (e.g., Jira, CRM systems)
- Ability to work independently on complex issues while collaborating with cross-functional teams
- Fluent in English (written and spoken)
Preferred Requirements (Nice-to-have Qualifications)
- Experience in medical software, dental software, or regulated environments
- Knowledge of cloud platforms (e.g., Azure)
- Familiarity with software architecture or development processes
- Experience working directly with R&D or development teams
- Understanding of DICOM, imaging workflows, or healthcare IT systems
- Additional language skills
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Operating Company:
DEXIS
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