Job Description
Position Summary:
The Office of the Registrar provides leadership and service in student enrollment and academic record management that supports recruitment, retention, and graduation goals of Colorado State University. The Office of the Registrar values Students, CSU’s Principles of Community, Collaboration, and our Employees. Based on our goals, values, and our commitment to inclusive excellence, the Office of the Registrar seeks to hire team members who demonstrate a positive attitude, a passion for producing quality work, an interest in serving as an educator, a commitment to treating others with respect and an internal motivation for doing the work we do.
The Academic Records Coordinator contributes to the work of the Academic Records and Domestic Degree and Transfer Evaluation units within the Office of the Registrar. This full-time position provides customer support, enrollment subject matter expertise, technical processing for student records, and transfer evaluation functions while ensuring compliance with university policy, FERPA, and applicable state and federal regulations.
Full Consideration Date: Monday, October 26, 2026, 11:59pm (MT).
Essential Job Duties:
- Support The Hub for Student Services, faculty, staff, and students by providing accurate, student-centered customer service and enrollment subject matter expertise via phone, email, Teams chat, and in-person interactions. Staff are expected to provide cross-functional coverage and adjust work schedules as needed to ensure consistent in-person support and service delivery in alignment with operational needs.
- Coordinate, track, process and troubleshoot academic records transactions, appeals, late registration change requests, transcript requests, edit reports, enrollment/degree verifications; complete student forms and letter requests, record adjustments, overload requests, Audit and S/U grade requests, Planned Leave, Employee Study Privilege, grade change requests, Colorado School of Public Health registration, PRC data entry, records requests, and essential Office of the Registrar functions.
- Evaluate domestic transfer coursework and process transfer credit using established university articulation guidelines; support degree evaluation activities and dedicate approximately 50% of annual responsibilities to transfer evaluation functions based on departmental needs.
- Coordinate and complete specialized academic records and degree conferral processes, including DVM, AGS and undergraduate certificate conferral, transcript production, transcript suspense processing, null grade resolution, and end-of-term activities.
- Develop, maintain, and deliver departmental documentation, procedures, training materials, and knowledge resources; train, mentor, and serve as a subject matter resource for team members to support consistent service delivery and operational excellence.
- Collaborate with faculty, staff, and campus partners by providing guidance on systems and processes, supporting cross-functional initiatives, and resolving complex records and transfer evaluation issues.
- Contribute to special projects, process improvement efforts, policy and system feedback, cross-department coordination, and ongoing professional development.
- Perform other duties as assigned.
Conditions of Employment:
- Pre-employment Criminal Background Check (required for new hires).
- Some required nights, weekends, and holidays .
- Hybrid work schedule.
Supervision:
None.
Minimum Qualifications:
- Bachelor’s degree from an accredited institution in science, liberal arts, business or related field that emphasizes analysis and critical thinking skills.
- Minimum one year experience at an institution of higher education.
- One year of customer service experience.
Preferred Qualifications:
- Experience working in an Office of the Registrar, Enrollment Services, Academic Affairs, or a similar higher education setting.
- Experience interpreting and applying FERPA, academic policies, and higher education regulations.
- Experience with transfer credit evaluation, degree audit/evaluation processes, or degree conferral.
- Experience processing student records, registration, transcripts, or related academic records functions.
- Experience using Banner, TES, uAchieve, Transferology, or similar student information systems.
- Experience developing documentation, procedures, training materials, or delivering trainings.
- Strong communication, collaboration, problem-solving, and organizational skills.
- Experience working effectively with diverse populations and contributing to an inclusive environment.
- Professional proficiency in written and spoken Spanish.
Salary Range
$51,500 - $53,000
Required Application Documents
To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Cover Letter, Resume/CV
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
