Job Description Summary
-Leads the implementation of a sustainable Patient Access strategy at a local (CPO) level. Collects and analyze data to generate insights for Patient Access submissions that jointly create value for customers, patients and Novartis.
Job Description
Your key responsibilities
- Act as the primary Field Excellence partner for Therapeutic Areas and the Value & Access team.
- Represent Field Excellence in business planning and performance reviews, ensuring that field implications are clearly understood.
- Prioritize Field Excellence activities based on business needs, brand priorities and field performance.
- Collaborate with Capability Building teams to support the development of field force capabilities and competitiveness.
- Ensure that field execution models are aligned with brand priorities, Access priorities and global or regional Go-To-Market plans.
- Develop recommendations on field organization design and optimal team size using internal and external benchmarks.
- Prepare field force sizing scenarios based on customer targets, available benchmarks, potential synergies and launch priorities.
- Implement and align promotional and functional field KPIs with international standards and local business priorities.
- Lead customer segmentation, tiering and targeting across healthcare professionals, access customers and patients.
- Analyse field performance and effectiveness data, identify relevant insights and propose possible improvement actions.
- Maintain lists of key healthcare decision-makers and customer targets.
- Connect field structure, customer management, performance analytics, incentives and brand strategy to provide a holistic view of field performance.
- Partner with Data, Analytics & Platforms to support the availability and adoption of CRM, ICE dashboards, RepAI and other AI-driven tools.
- Support updates and maintenance of the CRM ecosystem, including OnCore, ShamanGo and Veeva Vault.
- Support local implementation of global and regional processes for target setting, performance evaluation and incentives.
- Collaborate with relevant internal teams and external providers to incorporate available benchmarks and data into incentive scheme design and performance diagnostics.
What you bring to the role
- University degree in business, life sciences, economics or a related field.
- Experience in pharmaceutical or healthcare commercial roles, Field Force Effectiveness or Commercial Excellence.
- Strong understanding of field execution models and Go-To-Market planning.
- Experience supporting or co-designing commercial field incentive schemes, including payout modelling and performance diagnostics, would be an advantage.
- Strong analytical skills and the ability to build and interpret KPI frameworks, incentive models and performance dashboards.
- Advanced knowledge of Excel and experience with analytical tools.
- Ability to convert field performance data into practical recommendations and actions.
- Understanding of the regulatory environment, industry standards and ethical requirements.
- Experience working in an international, matrixed organization.
- Ability to engage and influence senior stakeholders without direct reporting authority.
- Structured, collaborative and data-driven approach to decision-making.
- Strong communication skills and an ethical mindset.
- Fluency in English and the country language.
Skills Desired
Analytical Thinking, Change Agility, Computer Networking, Cross-Functional Collaboration, Customer Centric Focus, Finance, Healthcare Industry, Health Economics, Health Technology Assessment (HTA), Key Account Management, Market Access, Process Management, Product Positioning, Public Affairs, Real World Evidence (RWE), Value Propositions, Waterfall Model
