Account Director - SLED (Albany, NY)

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director to support both existing as well as prospective SLED accounts (public sector / education) in need of Zayo fiber infrastructure and connectivity services.

Our Account Director is responsible for achieving sales and revenue growth targets through consistent account management activities as well as acquiring new accounts. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong understanding of the full suite of telecommunication services including fiber & network connectivity, managed services, security & voice communications with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work opportunity will only consider only applicants that currently reside in the Albany, New York area.

Responsibilities:  

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.  
• Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. 
• Present proposals and manage customers through the sales process. 
• Attain high Net Promoter Score results based on excellent customer support in the sales process.  
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts. 
• Apply knowledge of customers, industry, and services to achieve revenue objectives. 
• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts.  
• Manage a high volume of work while maintaining a high degree of responsiveness.  
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.  
• Provide accurate and timely forecasts of sales opportunities. 
• Develop and maintain records of customer activity for reporting of sales and forecasts.  
• Provide accurate and timely information to management.  
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.  
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision. 

Qualifications: 

• Candidate currently resides in the Albany, NY area.
• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education and experience. 
• Minimum of five (5) years’ experience solution selling into large SLED Accounts (public sector / government / education)
• Demonstrated expertise in the E-rate program and ability to align Zayo’s services with funding cycles, RFP timelines, and eligible service categories.
• Proven success developing opportunities before procurement begins, shaping specifications, and influencing project design.
• Familiarity with state contract vehicles, cooperative purchasing programs, and education consortiums.
• Strong understanding of Fiber Infrastructure, IP, SD-WAN, Security, and/or Managed Services.
• Demonstrated success & consistency in achieving targeted sales goals 
• Excellent communication skills, both verbal and written 
• Exceptional customer service and relationship building / maintaining skills 
• Thorough understanding of account management & the strategic selling process 
• Effective problem solving and interpersonal skills 
• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus 

Estimated base salary range: $110,000 -$140,000 USD/annually

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.