THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our live group specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.
Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.
The Client Services Executive role sits within our Motorsports team in Orpington, based between this office and some on-site time with our clients. You’ll be working as part of an experienced and dynamic team, primarily focusing on established or new accounts delivering a range of exciting events. You will work across the entire life cycle of projects and prominent events, involved in every element of our event delivery from start to finish. Project planning across these events is central to what we do, and you’ll also be involved in client management, budgeting, feasibility reviews and implementation, administration and project support, as well as on-site crew management and stakeholder liaison.
This role will require regular international travel for periods up to 14 days.
WHAT YOU WILL BE DOING:
- Ensure that work produced meets all objectives set, is done on time and to the highest standard, and achieves the best possible results for the company and our clients.
- Assist in the development of creative ideas, undertaking research as requested to ensure they are possible to implement within specific parameters and budget.
- Take an active involvement in the research and feasibility of ideas generated.
- Supporting all operational and administrative functions to ensure each event is delivered efficiently.
- To assist with the day to day financial control of client budgets – including inputting into project and event budgets, pricing, supplier quotations, onboarding and payments.
- Project Management – ensuring project systems and procedures are setup and structured correctly, ensuring all relevant data is entered concisely and accurately onto LIVE·TEAM’s client management system.
- Compiling and writing client responses, presentations and reports.
- Management of artwork requests and client approvals.
- Coordination and management of staff and contractors on site during event delivery.
- Maintaining good communication and reporting throughout complete event lifecycle, including job sheets and schedules.
- Assisting with and feeding into the creation of risk assessments and method statements, taking responsibility for ensuring agreed health and safety processes are adhered to by the LIVE·TEAM team and by our suppliers/contractors.
- Liaising with other internal departments including Production, Studio and Operations.
- Managing supplier relationships.
- Feeding data into departmental review meetings, including quality and issue logging.
- Identifying opportunities for performance improvement and cost efficiencies.
THE SKILLS AND EXPERIENCE YOU NEED:
- Experience within a similar role is preferred.
- Experience of event management and on-site delivery of projects preferable.
- Ability to multi-task - you will be working across a number of activities at the same time, delivering consistently high quality work to tight deadlines is key.
- Good communication skills across a variety of formats including verbal, written and presentational.
- A high proficiency of numeracy and literacy, including knowledge and capability to use MS Word, MS Excel, MS PowerPoint and MS Outlook.
- Ability to build and maintain strong working relationships with clients, suppliers and colleagues.
- Attention to detail across all areas of event delivery, demonstrating diligence and professionalism.
- Problem solving – excellent ability to problem solve, ability to identify risks and issues and come up with innovative solutions to resolve.
- Ability to meet challenges and quickly deliver workable solutions in demanding environments.
- Time management skills, working both independently and as part of a wider team.
- Ability to prioritise to meet challenging deadlines.
- Ability to take responsibility for your own work.
- Process driven and a proactive attitude to get projects right first time.
- Open to feedback from clients and colleagues, ability to reflect, review and learn.
- Flexibility – willingness to work as a team, demonstrating a positive and proactive working attitude, supporting others and picking up a range of tasks when needed in order to adapt to the needs of the project/client.
- Ability to remain calm under pressure, demonstrating confidence and decision making qualities.
- Quick to learn and keen to develop, demonstrating curiosity and passion for our industry and clients.
- You will take pride in your work, remaining focused, calm and motivated, and leading by example.
- Knowledge of, and passion for, sport is a bonus.
- Willingness and ability to travel worldwide for up to 14 days at a time.
Please note, owing to the nature of event delivery, there may be some unsociable working hours on occasion, including weekend work, to accommodate the delivery of projects.
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
