Account Management Team Lead

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.

We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.

We’re growing our team to help bring this next chapter to life. That’s where you come in.

The Challenge to Solve

Empower small business owners with the premier commerce enablement solution for local, independent pizzerias. 

The Role 

This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. You'll play a crucial role in the growth & success of your team, and by extension their shop partners and Slice. The ideal candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems. 

The Team

The Account Management team is at the heart of our organization, championing Slice’s relationships with our key accounts and providing an exceptional experience to these key customers. The team consists of individuals across Macedonia, and different sites in North America. This role reports to the Head of Account Management.

Please note that this is an on-site, full-time position, and working hours are from 4pm to 12am, Monday-Friday.

Key  Responsibilities

• Lead  a team of Account Managers 
• Manage a small portfolio of Key Accounts 
• Manage  escalations, cancellations and customer complaints  
• Ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations.
• Partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts. 
• Gather feedback, monitor and support internal and external stakeholders 
• Help us build a forward focused, performance driven, Slice first culture in Account Management 

The Winning Recipe 

We’re looking for results driven, ambitious, and customer-centric leaders who are excited to lead people and provide world-class solutions to independent pizzerias. 

These are the core competencies this role calls for:

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred) 
• Strong track record of individual performance 
• Proven ability to manage complex, high-value accounts with a focus on retention and growth
• Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
• Demonstrated the ability to mentor peers, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.
• Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
• Proficiency on the Slice platform, products and our customer base 
• Strong interpersonal, communication, and negotiation skills
• Proficiency in Salesforce, Slack, Excel, and other account management tools
• Strategic mindset with strong analytical and problem-solving skills
• Team first individual, that enjoys working in a team environment and brings a positive mindset
• Fluency in multiple languages is a strong plus

The Extras

 

Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program -  help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

 The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• Application
• 30 minute video call with recruiter
• 30 minute video call with Account Manager Team Leads
• Final Interview
• Offer!

How to apply?

We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us.

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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