Summary of the Role
The function of the Account Manager is to successfully develop and strengthen LGG Industrial's relationships with customers, identifying needs and opportunities within and across product lines and provide value to customers while strengthening business results. Works as part of a collaborative team to drive sales by focusing on acquisition, development, retention and management of strategic customers in designated territories.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures
- Promotes and sells company products, systems, and services to new and existing customers
- Develops and manages a strategic and comprehensive territory plan to exceed targets for gross profit and sales
- Builds and maintains strong relationships with new sales prospects, existing customers, and internal support personnel through consistent communication both onsite and virtual
- Collaborates with internal business partners to provide value added solutions that make a material impact for our customers while driving profitable revenue
- Partners with internal teams to maintain accurate data and efficiencies
- Provides consistent communication with customers to include business reviews, order status, pricing, on-time delivery, etc.
- Occasional customer support after traditional business hours as appropriate
- Optimizes CRM utilization for pipeline management and consistent call note activity
- Perform other duties as trained and qualified for
Skills and Abilities
- Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
- Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base
- Presentation skills with the ability to read an audience and tailor messages to its needs
- Strong computer skills including proficiency in Microsoft Word, Outlook, and Excel
- Strong mechanical aptitude with the ability to successfully operate tools and machinery
Minimum Qualifications
- Must have either 2+ years of sales, service, and/or industrial distribution experience or a college degree in Industrial Distribution or related degree program
- Must have valid driver’s license and a clean driving record
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
- Requires proficiency in math skills including addition, subtraction, multiplication, and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions and decimals
- Ability to travel within assigned territory, which would include automobile and/or airplane plus overnight travel
- Ability to work nights and weekends, as required
- Ability to work overtime, as required
- Reliable transportation is a must
Preferred Qualifications
- 3-7 years of proven outside industrial sales experience
- University degree in engineering, business or related area of study preferred; will consider equivalent work experience
- Ability to use sales process to uncover customer objections/concerns, and determine appropriate solutions
- Product knowledge in hose, gasket and conveyor systems a plus
Physical Requirements and Work Environment
This role includes a mix of office and field environments. A minimum of 60% of your work week will be spent in the field visiting customer sites, which may include warehouses, industrial facilities, or construction environments. Customer site visits may involve exposure to varying environmental conditions such as noise, temperature changes, or dust. The balance may include working in an office environment using standard office equipment (such as computers, phones, and printers) Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
- Ability to work in a stationary position for extended periods of time.
- Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
- Ability to travel to customer locations and job sites as needed, which may involve driving or other modes of transportation.
- Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.
- Ability to ascend and descend ladders or stairs, as required.
- Ability to comprehend and follow instructions and safety procedures.
- Ability to read, write and communicate in English
- Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
- Occasional exposure to warehouse or shop floor environments, which may include noise, dust, and varying temperatures.
- May involve occasional handling of products, samples, or materials when assisting with customer orders.
- Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
