Account Manager

Accountabilities

• Manage and develop a portfolio of existing customer accounts, building strong relationships with key stakeholders and understanding their business objectives, priorities, and challenges.

• Drive revenue expansion by identifying, developing, and closing upselling and cross-selling opportunities within existing accounts.

• Create and execute strategic account plans to maximize customer potential, strengthen partnerships, and identify new growth opportunities.

• Build trusted relationships with key decision-makers, including senior executives, positioning the platform as a strategic solution for their business needs.

• Identify opportunities to increase product adoption by understanding customer workflows, pain points, and evolving requirements.

• Lead commercial discussions and negotiations, including pricing, contract expansions, and renewals where applicable.

• Monitor customer engagement, account performance, and overall portfolio health to identify potential risks and proactively address retention and growth opportunities.

• Collaborate with Customer Success, Sales, and other internal teams to ensure a consistent customer experience and align account development strategies.

• Track and report key performance indicators, including revenue growth, expansion pipeline, and individual account performance.

• Share customer feedback and market insights while contributing to the continuous improvement of account management processes, workflows, and best practices.

Requirements:

• At least 3 years of professional experience in account management, sales, or a similar commercial role, preferably within a B2B SaaS environment.

• Demonstrated success in driving revenue growth through upselling, cross-selling, and strategic account development.

• Experience managing existing customer portfolios and ideally owning revenue targets or commercial quotas.

• Excellent relationship-building and communication skills, with the ability to engage and influence stakeholders at different organizational levels.

• Strong commercial awareness and a consultative sales approach, with the ability to identify customer needs, negotiate effectively, and close expansion opportunities.

• Excellent organizational and analytical skills, with the ability to manage multiple accounts, monitor performance, and prioritize opportunities effectively.

• Comfortable working in a remote-first environment and collaborating across multiple teams and functions.

• A high level of ownership, initiative, and urgency, combined with the ability to adapt and deliver results in a fast-paced, evolving business environment.

• A customer-oriented mindset and a proactive approach to building long-term, mutually beneficial partnerships.

Benefits:

• Competitive salary: Attractive compensation package based on experience and qualifications.

• Health insurance: Healthcare coverage to support your well-being.

• Stock options: Opportunity to participate in the company's long-term growth through equity.

• Collaborative work environment: Join a supportive, dynamic team that values innovation, initiative, and professional development.

• Annual company trip: Enjoy a yearly company-wide trip to a surprise destination.

• Startup environment: Be part of a rapidly growing, post-Series A business with established product-market fit and strong backing from Y Combinator.

• Professional growth: Work alongside ambitious professionals and contribute directly to the development of an innovative AI-powered sales platform.