Account Manager

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description:

SUMMARY

The primary responsibilities of this position include, but are not limited to, developing, maintaining, and growing strong relationships with partner establishments in their assigned territory, serving as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel’s gaming offering, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Build and maintain strong, long-term relationships with assigned partner establishments to drive retention, increase market share and revenue growth.
• Achieve assigned Gross Gaming Revenue (GGR) objectives, including participation in the sales process and maximize account performance through strategic account management.
• Conduct regular visits to partner locations to engage with location owners, provide support, gather feedback, identify opportunities, and strengthen relationships.
• Serve as the primary liaison between partner establishments and Accel, managing day-to-day communications, issue resolution, and partner satisfaction.
• Analyze account and industry performance data to identify trends, increase gameplay, and provide actionable recommendations that enhance partner performance.
• Educate partners on gaming products, promotional programs, compliance requirements, and industry best practices.
• Ensure optimal service levels by coordinating with internal teams to resolve operational issues and support partner needs.
• Partner with internal stakeholders and revenue team members to drive engagement, support business growth objectives, and identify and cultivate new business opportunities.
• Collaborate with Marketing to develop and implement customized on-site marketing materials and promotional initiatives.
• Maintain accurate account records and performance reporting, stay informed on company products, regulatory requirements, and industry trends, and perform other duties as assigned.

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus
• 3–5 years of professional experience
• 3-5 years of gaming or relevant industry knowledge
• Strong professional presence
• Ability to adapt, organize and multi-task
• Capability to thrive in a fast-paced environment
• Extensive travel within your assigned region
• Ability to interact with local bar, restaurant, and truck stop owners as well as Commanders of non-profit organizations
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail with strong follow-through.
• Valid driver’s license is required
• Minimum of 21 years of age

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Calculate figures and amounts
• Analyze financial data
• Frequently required to travel via vehicle
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to lift/push light weights up to 50 
• Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• The noise level in the work environment usually is moderate to loud

BENEFITS

• PTO / Wellness Days / Floating Holidays
• Medical / Dental / Vision Insurance
• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance
• STD / LTD
• Legal / ID Theft Insurance
• FSA (Health Care, Dependent Care, Limited Purpose) / HSA
• Traditional and Roth 401(k)

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#AEGaming

Base Pay Range:

$50,000-70,000 with plus commission.  Total potential compensation up to $150,000/yr.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.