Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution.
The Senior Customer Success Manager role combining new customer acquisition, account expansion, and renewals. We are looking for someone who will actively contribute to growing Acronis' business in the region by developing new opportunities, converting leads, expanding existing accounts, and building a strong and predictable sales pipeline.
The candidate must be able to speak German fluently.
WHAT YOU'LL DO
- Responsible for renewing existing license contracts (50%) and up- and cross-selling existing customers (50%)
- Responsible for the renewal of customer maintenance contracts in DACH region; this includes providing quotes directly to customers and/or their assigned channel partners
- Responsible for upselling customers and identifying opportunities for add-on sales of other Acronis products
- Develops sales opportunities by researching and identifying potentials; building rapport, providing technical information and explanations; preparing quotations
- Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Positively interacts and collaborates with Customers and Acronis partners
- Assists in negotiation of maintenance agreements and upsell deals
- Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure
WHAT YOU BRING
- Strong closing sales skills ( 3+ years sales experience)
- Fluent English and German (business negotiations level needed in German)
- Experience in a cyber security/ software company demonstrating a strong understanding of industry practices
- Strong time management skills are required
- Ability to articulate product’s different features, and to answer any questions customers might have
- Punctual, Teamplayer, reliable, and strong attention to detail
- Self-motivated, upbeat, organized and highly persistent in follow-ups
- Flexible, open to changes in responsibilities and strategies
- Strong communication and interpersonal skills
- Knowledge on Salesforce is preferred
*Please submit your resume and application in English
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect more than 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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