Account Manager

Responsibilities:

• Serve as main client-facing representative for enterprise accounts.
• Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients.
• Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience.
• Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans.
• Collaborate with cross-functional  teams to optimize all programs deployed for accounts.
• Engage clients in identifying key metrics and deliver performance reports within SLAs.
• Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline.
• Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition.
• Present account updates to Everly Health Solutions leadership team as needed

Who You Are:

• 3-5 years of account management experience in the healthcare industry required.
• Experience working with health plans and payer quality programs.
• Knowledge of HEDIS, Medicare Advantage Star Ratings, CMS quality programs, and care-gap closure initiatives.
• Bachelor’s Degree required - business or science related field preferred.
• Track record of successfully owning growing a book of business across multiple accounts.
• Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions.

Skills & Abilities Required:

• Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines.
• Experience working with health plans and payer quality programs.
• Knowledge of HEDIS, Medicare Advantage Star Ratings, CMS quality programs, and care-gap closure initiatives.
• Results-focused and self-motivated, with a flexible and entrepreneurial mind-set.
• Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities.
• Ability to leverage and use AI with fluency and understanding
• Excellent interpersonal and communication skills are essential (written and verbal).
• Strong executive presence, communication (verbal and written) and presentation development skills/
• Ability to thrive under pressure and manage multiple priorities simultaneously.
• Potential to work both independently and as part of a team.
• Proven ability to develop and sustain strong relationships both inside and outside the organization.
• Exercises good judgment and diplomacy with both clients and internal teams.
• Prior experience in a fast-paced and evolving atmosphere a plus.
• Familiar with Salesforce and Tableau a plus.

This salary range for this position is $90,000 - $125,000 based on the selected candidate's qualifications, market data/ranges, location, and internal equity. This position is also eligible for an annual bonus, health, dental, vision & mental health insurance, 401(k) with company match, Flexible PTO, a monthly $100 wellness stipend and various other perks.