Account Manager – Broker Accounts (Hybrid)

Key Responsibilities

1. Portfolio Management & Client Retention

• Manage an assigned portfolio of brokerage accounts and independent brokers, ensuring consistent engagement and relationship development.

• Proactively monitor account health, subscription activity, product utilization, and client performance to identify potential churn risks.

• Develop and execute retention strategies to improve client satisfaction, renewal rates, and portfolio stability.

• Maintain consistent monthly outreach, client consultations, and follow-up activities to support revenue targets.

• Collaborate with Product, and Support teams to resolve client challenges and improve account performance.

2. Revenue Growth & Account Renewal and Expansion

• Drive monthly revenue targets through renewals, upselling, cross-selling, and account upgrades.

• Develop account growth plans to increase recurring revenue and move clients into higher-value subscription tiers.

• Apply consultative selling techniques to recommend solutions aligned with client needs and business objectives.

• Proactively manage upcoming subscription renewals to minimize revenue loss and service interruptions.

• Engage clients ahead of expiration dates to secure renewals and identify opportunities for account expansion.

3. Listing Performance & Product Adoption

• Analyze client listing performance, lead generation trends, to identify areas for improvement.

• Provide actionable recommendations on listing quality, pricing, property descriptions, images, and digital visibility.

• Encourage consistent product utilization and maximize the value clients receive from their subscriptions.

• Educate clients on using LamudiPro tools and dashboards to improve listing performance and lead generation opportunities.

4. Collections Coordination

• Monitor outstanding payments and coordinate with Finance to support timely collections.

Minimum Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.

• Experience: At least 2 years of experience in account management, inside sales, telesales, or customer success. Experience handling SMEs, real estate brokers, or selling digital subscriptions is a massive advantage.

• Onsite Work Requirements:

  • Must be willing to report to the Makati corporate office 5 days a week.

  • Must have a reliable home internet connection (minimum 25-50 Mbps) and a quiet, dedicated remote workspace for cases of work-from-home requirement.

  • Attributes: Self-disciplined, highly organized, and capable of working independently with minimal supervision during remote days.

  • Skills:

    • Strong ability to manage a large volume of clients simultaneously without sacrificing quality of service.

    • Natural talent for upselling and overcoming objections over the phone and via video calls.

    • Excellent verbal and written communication skills in English and Tagalog.