This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, Commercial Lines based in the United States.
The Account Manager, Commercial Lines will manage and develop commercial insurance accounts, delivering tailored coverage solutions and risk management support to meet diverse client needs. This role combines client relationship management, renewal strategy, insurance marketing, and policy administration to ensure high-quality service and long-term account retention. You will coordinate renewal processes, negotiate pricing and policy terms, explain coverage options, and identify opportunities to expand existing accounts through additional products and services. Working closely with clients, insurers, vendors, and internal service teams, you will help ensure accurate documentation, timely policy delivery, and effective risk protection. The position offers an opportunity to manage complex commercial accounts within a collaborative, client-focused environment that values communication, accountability, and professional expertise. This fully remote opportunity is ideal for an experienced insurance professional who enjoys building trusted relationships, solving problems, and delivering practical solutions that support business continuity.
- Commercial account management: Manage assigned commercial insurance accounts, maintaining strong client relationships and delivering responsive, tailored insurance and risk management services.
- Renewal strategy and marketing: Coordinate the complete renewal marketing process with clients, assess existing coverage programs, analyze available options, and recommend appropriate insurance structures based on client needs.
- Policy negotiation and placement: Prepare account specifications, negotiate pricing with insurers, finalize policy conditions, and coordinate the placement of suitable commercial insurance coverage.
- Policy preparation and delivery: Prepare policy summaries, review policy documents for accuracy, and ensure policies are checked and delivered to clients promptly and efficiently.
- Client proposals and presentations: Develop comprehensive account proposals and supporting materials to communicate coverage options, pricing, and recommendations clearly.
- Certificates and invoicing: Prepare invoices and coordinate with internal staff to issue certificates of insurance (COIs) and evidence of insurance (EOIs) promptly, meeting client and vendor requirements.
- Coverage expertise and client guidance: Maintain technical knowledge of commercial insurance coverage, policy forms, and current insurance market conditions. Explain coverage terms, clarify exclusions and conditions, and help clients understand their protection.
- Account service coordination: Manage account servicing activities, coordinate internal resources, and oversee the work required to deliver consistent, high-quality client support.
- Account growth and retention: Identify opportunities to expand existing accounts through additional coverage options, improved insurance programs, and proactive client engagement.
- Documentation and compliance: Maintain complete and accurate account records, follow established errors and omissions (E&O) prevention procedures, and ensure documentation meets internal standards and applicable requirements.
- Complex account management: Apply sound judgment and technical expertise to resolve challenging account issues, coordinate solutions, and manage complex commercial insurance needs.
- Special projects and continuous improvement: Contribute to technical projects, process improvements, and additional responsibilities as assigned to support team and business objectives.
Requirements:
- Education: High school diploma or GED required.
- Professional experience: At least three years of experience in account management or a related position, preferably within commercial property and casualty insurance.
- Insurance licensing: An active Property and Casualty (P&C) insurance license is required.
- Professional designations: Certified Insurance Counselor (CIC) designation preferred; Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), or an equivalent qualification is also valued.
- Commercial insurance knowledge: Working knowledge of commercial insurance coverage, policy forms, renewal processes, insurance marketing, and current market conditions.
- Account management expertise: Ability to manage client portfolios, coordinate renewals, prepare proposals, negotiate policy terms, and identify opportunities to expand existing accounts.
- Technical and administrative skills: Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, with the ability to prepare reports, proposals, policy summaries, and account documentation accurately.
- Communication and relationship management: Excellent written and verbal communication skills, with the ability to explain complex insurance concepts clearly, build client trust, and collaborate effectively with colleagues, insurers, and vendors.
- Analytical and problem-solving abilities: Strong analytical thinking, marketing skills, and sound decision-making capabilities to evaluate coverage options, address client challenges, and recommend practical solutions.
- Organization and time management: Excellent organizational skills and the ability to prioritize competing deadlines, manage multiple accounts, and ensure timely completion of renewals, policy delivery, and client requests.
- Initiative and adaptability: A proactive, self-directed approach, with the flexibility to adapt to changing client needs, market conditions, and operational priorities.
- Professional accountability: Strong attention to detail and a commitment to accurate documentation, risk management, and adherence to errors and omissions prevention procedures.
- Collaborative mindset: A team-oriented attitude that values responsiveness, respect, mutual support, and constructive communication.
- Values alignment: A commitment to fostering positive client and colleague relationships, contributing to the community, embracing diverse perspectives, and supporting an inclusive and respectful workplace.
Benefits:
- Competitive compensation: Annual salary range of $75,000–$85,000, depending on geographic location, relevant knowledge, skills, and experience.
- Annual bonus opportunity: Eligibility to participate in an annual bonus program.
- Remote work flexibility: Fully remote, full-time position offering flexibility in how and where work is performed within the United States.
- Comprehensive benefits package: Access to employee benefits designed to support health, well-being, and long-term financial security.
- Professional development: Opportunities to strengthen commercial insurance expertise, pursue relevant professional designations, and develop technical and client management skills.
- Collaborative workplace culture: A supportive environment that values open communication, mutual respect, teamwork, and positive working relationships.
- Community involvement: A strong commitment to philanthropy, giving back, and making a meaningful difference in the communities served.
- Inclusive environment: A culture that celebrates individual differences and recognizes the value of diverse perspectives and experiences.
- Career growth opportunities: The chance to manage complex accounts, deepen insurance expertise, and contribute to client retention and business growth.
