Want to know if this job is worth applying to?
Barcelona, Catalunya, España
Hybrid
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com to learn more.
About the Role
We are seeking a German-speaking SMB Account Manager to drive growth, margin expansion, and exceptional satisfaction across our existing client portfolio. At Perk, customer satisfaction is core to our strategy; our success relies directly on the happiness and retention of our users. In this role, you will be pivotal in advocating for our clients, helping them navigate a hyper-growth environment, and maximizing the value they get from our corporate travel platform.
What You'll Do
Portfolio Ownership: Manage and nurture a portfolio of SMB accounts, building strong engagement with key stakeholders and decision-makers.
Strategic Account Planning: Deeply understand each client's business goals, travel spend, and operational needs to deliver tailored product solutions and training strategies.
Product Mastery: Master the entire Perk product suite to guide clients seamlessly through every stage of their user journey.
Proactive Problem Solving: Identify operational bottlenecks, resolve issues efficiently, and establish long-term processes to prevent repeat challenges.
Cross-Functional Advocacy: Act as Perk’s champion within your clients' businesses, while serving as the primary voice of the customer internally to coordinate with technical and product teams.
What We're Looking For
Experience: Proven track record in Account Management or Customer Success (SaaS or Business Travel experience preferred).
Languages: Native or professional fluency in both German and English (written and spoken).
Data & Analytical Skills: Strong analytical mindset with fluency in Excel/Google Sheets to analyze spend data and account health.
Technical Aptitude: Comfort navigating software tools and collaborating with technical teams to troubleshoot issues.
Client-Centric Mindset: A passion for building relationships, solving complex problems, and driving customer success.
What We Offer
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with real-life English, Spanish, and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
Interview Process
Talent Acquisition Interview - 30mins Virtual
Hiring Manager Interview - 30mins Virtual
Assessment Interview - 60mins - In-person Interview
Values Interview - 30mins Virtual
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
#LI-Hybrid
