Want to know if this job is worth applying to?
Milano, Lombardia, Italia
Onsite
About Us
Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.
Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain and more countries soon, love running on Tebi.
About the Role:
We’re looking for a true startup Operations person. Good onboarding is what makes our merchants set up for success. From the first meeting, the go-live to working and growing together - this person will own the onboarding process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others.
Your day-to-day will be a mix of hands-on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech, and this role is at the forefront of it.
What You’ll Do:
Our Operations happen on a restaurant floor, in a lively neighbourhood, at a busy bar - we operate in the city:
Run restaurant onboarding: train, connect and implement together with the restaurant team
Problem-solve for our merchants on the ground while running live operations
Support restaurants after the go live and make sure that Tebi adds value to their business long-term
Find opportunities for improvement in our process, materials and systems
Continue investing in our relationship with our merchants to make sure they are happy with our product and growing as a business
Identify product and process gaps and bring it to internal central teams such as product, engineering and central operations
What You’ll Need:
You are a creative problem solver who enjoys interacting with hospitality businesses
You are empathetic towards our merchants and curious about their business
You can juggle multiple things at once and bring structure
Curious about the product, want to be an expert in Tebi system and can apply your knowledge
Good communication - you are great at proactive contact and managing expectations
Being comfortable with high-pace environments: both the hospitality flow and the startup day-to-day
Interest in data, process improvement and automation
Flexibility in working hours that fit our merchants’ needs and ensuring a healthy balance
At least 2-4 years of experience in hospitality, early startup operations, fast-paced account management or customer operations
You are comfortable working in both English and Italian
If this speaks to you we can be the right fit. Learn more about how we work from our Recipe here: https://www.tebi.com/gb/careers.
Benefits:
Start-up Equity
Competitive Salary
Flexible Time-off
Team events
What is Restaurant Software?
Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.
From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.
How we use AI at Tebi
We use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.
At Tebi, AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and improve but doesn’t make the last call. If there's a smarter way to do something, we want to find it.
