At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions.
As an Account Manager within the Strategic Partner Accounts team, you are responsible for driving client retention, growth, and value realization across a portfolio of global enterprise clients - including strategic anchor accounts, which span multiple business units, regions, and buying centers operating under a single global relationship.
This is an individual contributor role with full ownership of renewal and expansion revenue targets. You will deliver proactive, high-touch engagement, ensuring clients achieve measurable business outcomes and continue to invest in their partnership with Mintel. On the most complex accounts, this includes managing risk and opportunity independently across multiple internal client stakeholders and organizational layers, rather than a single point of contact.
You will work in close partnership with Global Account Directors and Lead Client Partners in a team-selling environment to align client value with commercial success.
This is a Hybrid position based in Chicago
Key Responsibilities
Renewal Ownership & Commercial Performance
- Own a defined portfolio renewal and growth target
- Develop and execute account-specific renewal strategies based on demonstrated client value
- Maintain accurate renewal forecasts and pipeline visibility
- Deliver against retention and revenue expansion targets
- Track and defend renewal health at the sub-account level (business unit / region) as well as in aggregate, since a single global relationship can mask fragmented risk within individual divisions
Contract Negotiation & Commercial Execution
- Lead renewal and contract negotiations, including procurement engagement
- Build and present compelling commercial narratives linked to ROI and client outcomes
- Manage objections and position Mintel’s value effectively
- Close renewal and expansion deals to achieve target performance
- Navigate formalized, RFP-driven procurement processes and multi-year MSA/SOW structures typical of large, multi-divisional global organizations, including competitive vendor reviews
Growth Opportunity Identification
- Identify upsell and consulting opportunities through structured discovery
- Partner with Account Directors and Client Partners to convert opportunities into revenue
- Leverage client data and engagement signals to drive account growth
- Independently identify and coordinate opportunities that surface in different parts of the client organization (e.g., category management, innovation/R&D, e-commerce, sustainability), each with distinct insight needs and separate budget owners
Success Planning & Value Delivery
- Own end-to-end Success Plans aligned to client business objectives
- Define and track measurable outcomes and ROI
- Drive adoption strategies to ensure sustained engagement and value realization
Client Engagement & Adoption
- Deliver proactive, structured engagement plans across assigned accounts
- Facilitate training sessions and workshops to drive platform adoption
- Build and maintain strong, multi-level stakeholder relationships
- On accounts with layered global / regional / local structures, coordinate a consistent cadence and message across a wide network of individual contacts so the relationship stays coherent
Client Health & Risk Management
- Monitor account health using usage, engagement, and feedback signals
- Identify churn risks and implement mitigation plans
- Maintain consistent executive-level communication
- Monitor and reconcile health signals that may vary significantly across business units or regions within a single account
Cross-Functional Collaboration
- Partner with internal teams (Insights, Product, Consulting, Operations) to deliver client outcomes
- Contribute to coordinated global account strategies
- Act as the internal orchestration point across multiple Mintel service lines engaged concurrently on different parts of the same account, ensuring internal teams present a unified front
Success Measures
Success in this role is evaluated through:
- Portfolio retention rate (%)
- Net revenue retention (NRR) / revenue growth
- Renewal and expansion revenue achievement vs. target
- Client adoption and engagement metrics (e.g., active users, usage frequency)
- Demonstrated client ROI and value realization
- Stakeholder relationship strength (including executive engagement)
- Volume and quality of consulting lead generation
- Sub-account / business-unit-level retention, in addition to aggregate portfolio retention, on accounts with multi-divisional structures
Required Skills & Competencies
- Client-focused mindset with strong understanding of enterprise client needs
- Commercial accountability with experience owning revenue or renewal targets
- Strategic thinking and analytical capability to translate usage data into business value
- Negotiation skills, including experience working with procurement stakeholders
- Executive presence with ability to influence senior stakeholders
- Strong discovery skills to uncover client needs and growth opportunities
- Collaborative approach within cross-functional environments
- Self-directed and accountable for both client and commercial outcomes
- Excellent communication skills, adaptable across levels and regions
- Technology and data fluency to articulate insight-led value
- Organizational agility to manage relationships and priorities across multiple business units, regions, and buying centers within a single account
Experience & Qualifications
- 5+ years’ experience managing enterprise or global client relationships
- Demonstrated experience owning or contributing to renewals, revenue targets, or quota achievement
- Experience in complex, multi-stakeholder environments
- Proven capability in contract negotiation, objection handling, and closing deals
- Familiarity with customer success methodologies and value-based engagement models
- Experience managing large, matrixed, multi-divisional global accounts (e.g., Fortune 100 CPG or similar) with formal, competitive procurement functions
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
The below reflects the range of base salary for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, skills, experience, and qualifications. The salary range for this role is: $72,000 USD to $90,000 USD.
Alongside salary, Mintel offers a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer paid life and disability insurance, 401(k) with employer match and paid time off. We are invested in our employees' wellbeing which is why we also offer flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave and paid parental leave.
