Account Supervisor, Brand Digital

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Built to thrive amid the full complexity of today's modern marketing, Edelman Digital is backed by the world’s largest independent communications agency. We help some of the world's most renown companies evolve, promote and protect their brands through a wide range of solutions, including performance marketing, e-commerce, digital transformation, social media marketing, content production, newsroom strategy and execution, influencer, crisis and much, much more. To achieve this, we have assembled a stellar team of nearly one thousand Creatives, Strategists, Media Specialists, Analysts and Technologists across fifty offices in 25 countries. Our success comes from our smart, passionate and curious people, who tell great stories and solve complex business problems day in and day out. 

We’re looking for an Account Supervisor, Brand Digital to join our award-winning team. This is an incredible opportunity to bring your expertise, experience, and personality to the industry’s largest communications marketing agency, solving business problems for brands through the thoughtful application of digital best practices and creative thinking.  

As an Account Supervisor (AS), you will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology. You’ll be a trusted client partner with a deep understanding of their business and the tools we can provide them with. Your internal team will look to you as a leader on day-to-day affairs, and the one who helps connects the dots from brief to execution. 

Responsibilities: 

• Serve as day-to-day contact for mid and senior level clients, responsible for providing strategic solutions around anything/everything social and digital marketing 

• Deep knowledge of social platforms – understand and articulate best practices based on business needs, along with our communications strategist 

• Understand the ad products available from Facebook, Instagram, Twitter, Pinterest, etc. and be able to articulate best practices for producing content for each of these placement types, along with our performance intelligence teams 

• Manage multiple urgent projects, with the ability to manage up and down to ensure the team meets deadlines and stays on budget  

• Take client input briefs and advise how social and digital strategy and tactics can add tangible value in solving specific business challenges  

• Build trusting client relationships across the brand’s organization, navigating client approval processes and structure  

• Serve as the main point of contact for integrated agency team partners to ensure social content needs are being met, media plans align to the social strategy goals and concerns are flagged and escalated early  

• Internalize and own client product benefits and articulate in consumer-friendly language  

• Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients  

Basic Qualifications: 

• At least 4 years relevant experience in an agency account role with experience living & breathing social and digital projects 

• Bachelor’s Degree or equivalent work experience 

Preferred Qualifications  

• Experience in an agency account role strongly preferred 

• Proven ability to lead and manage multiple medium or large-sized projects simultaneously 

• Experience developing social campaigns, implementing best practices, and imparting knowledge to junior team members 

• Passion for building and executing unique, fresh, and thoughtful social media strategies and campaigns across all channels 

• Strong knowledge of content marketing, paid media/advertising, influencer marketing, and other digital disciplines 

• Ability to build and maintain strong client relationships 

• Experience presenting and articulating social strategy, including campaign goals, objectives, and how success is measured  

• Superior written and verbal communication skills 

• Engaging, collaborative and inclusive work style with a team-first attitude 

$72,000 - $105,000 per year

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An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.