Accounts Payable (AP) Customer Experience Transformation Intern

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As an Accounts Payable (AP) Customer Experience Transformation Intern, you will support efforts to better understand customer needs and enhance the overall customer experience. This role will provide exposure to how customer insights, technology, and strategic thinking come together to inform business decisions and support continuous improvement.

Responsibilities:

• Support the AP Customer Service Experience Survey, including survey design and analysis of customer feedback.
• Analyze survey data to identify customer insights and help translate findings into meaningful business recommendations.
• Develop expanded content recommendations for the APNow Virtual Agent.
• Contribute to the final AP Transformation Presentation by synthesizing findings and creating clear, compelling presentation materials.
• Support customer experience, branding, and market research initiatives through research and data analysis.

Qualifications:

• This is a full-time position with flexible working arrangements depending on the business need.
• The ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.
• Relevant fields of study may include Marketing, Digital Marketing, Communications, Business Administration, Customer Experience, Market Research, Business Analytics, Information Systems, or Marketing Analytics.
• Strong analytical and communication skills, with an interest in customer experience, branding, and market research.
• Ability to design surveys, analyze data, uncover customer insights, and communicate findings through compelling presentations.
• Proficiency with Excel and PowerPoint.
• Curious, organized, and collaborative, with an interest in AI and emerging technologies and the ability to translate customer feedback into meaningful business recommendations.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.