Accounts Payable Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com   In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies.  We are growing and opportunities abound!    What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.   There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.  

What you will have an opportunity to do:

Essential duties include the following. Other duties may be assigned.

• Manage department operations, staffing, workloads, and priorities to meet payment schedules and service expectations. Train, coach, and evaluate employees, and maintain cross-training for critical functions.

• Oversee vendor setup and maintenance, including required documentation, tax information, payment methods, and approvals. Ensure banking information and changes are independently verified and documented.

• Manage approved vendor payments through ACH, wire, check, and other authorized methods. Coordinate payment schedules and funding requirements with accounting and treasury.

• Oversee payment technology platforms integrated with the accounting system, including vendor enrollment, payment submissions, status monitoring, and exception resolution. 

• Manage Positive Pay setups, payment file submissions, and exception handling; ACH fraud filter setups and maintenance; and wire payment instructions and templates.

• Maintain effective internal controls, segregation of duties, approval requirements, and supporting documentation across vendor maintenance and payment activities. Escalate control deficiencies or suspected fraud.

• Resolve vendor and payment issues, including rejected or returned payments, discrepancies, stop payments, voids, and reissues. Ensure payment activity is accurately recorded and provide reconciliation and month-end support.

• Oversee limited processing of designated tax invoices and manage annual 1099 reporting and filing for all locations, including vendor tax documentation, data validation, reconciliation, recipient distribution, and timely submission of required filings.

• Maintain department policies, procedures, and records. Support audits, monitor performance, and implement improvements that strengthen controls, reduce manual work, and improve service.

• Maintain responsive, professional communication with vendors, internal stakeholders, banks, and service providers regarding requirements, deadlines, and outstanding issues.

SUPERVISORY RESPONSIBILITIES 

Directly supervises department personnel responsible for vendor maintenance, payments, related banking controls, and designated tax invoice processing.

Responsibilities include interviewing and recommending candidates for hire; onboarding and training employees; planning, assigning, and reviewing work; conducting performance evaluations; and coaching and counseling employees in coordination with management and Human Resources.

Establishes clear responsibilities and promotes accountability, accuracy, collaboration, and continuous improvement.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. An equivalent combination of relevant education and experience may be considered.

• Five or more years of progressive experience in accounts payable, vendor management, or payment operations, including at least two years supervising or managing a team.

• Experience managing high-volume vendor payments across multiple entities or locations.

• Experience with vendor verification, electronic payments, Positive Pay, ACH fraud filtering, and wire payment setups.

• Experience using ERP systems and integrated payment technology platforms.

• Experience with vendor tax documentation and annual 1099 reporting and filing.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding of vendor maintenance, payment operations, fraud prevention, and internal controls.

• Ability to lead a team, manage competing priorities, and meet payment and banking deadlines.

• Strong analytical and problem-solving skills, with proficiency in Microsoft Excel and payment reconciliations.

• Sound judgment in handling confidential vendor, banking, and financial information.

• Clear written and verbal communication skills and a professional approach to stakeholder relationships.

• Ability to document procedures, train employees, and support system and process improvements.

What are we looking for?

Compensation:

$80000.00

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$110000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.