Accounts Receivable Administrator (US)

Accountabilities:

Support client onboarding activities by collecting and reviewing required financial documentation, creating new client profiles, and ensuring compliance with established onboarding procedures.
Prepare, complete, and process vendor forms, verifying the accuracy of information and adherence to internal policies.
Process credit card payments, verify transactions, and ensure all payments are correctly recorded and allocated to the appropriate accounts.
Generate, review, and maintain financial reports covering outstanding balances, collection activities, payment transactions, and account status.
Investigate payment discrepancies, identify missing transactions, and coordinate with internal teams and clients to resolve account-related issues.
Prepare and submit refund requests and supporting documentation through Chrome River to facilitate the processing of client overpayments.
Provide administrative and operational support to Collections Managers, helping ensure efficient workflow and timely completion of financial activities.
Communicate professionally with clients, vendors, colleagues, and other stakeholders regarding payment inquiries, documentation, and account matters.
Maintain accurate, organized, and up-to-date financial records while ensuring the confidentiality of sensitive client and business information.
Support additional administrative tasks, departmental initiatives, and special projects as assigned.
Contribute to continuous improvement by identifying opportunities to streamline administrative processes and enhance the accuracy and efficiency of financial operations.
Meet established deadlines, follow company procedures, and consistently deliver high-quality client service.
Requirements:
High school diploma or equivalent qualification required.
Associate's degree preferred.
Approximately 5 years of relevant professional experience preferred.
Previous experience in accounts receivable, collections, financial administration, or a similar accounting support role is highly desirable.
Experience working within a professional services environment is preferred, while previous exposure to the legal industry is an advantage.
Strong organizational and time management skills, with the ability to manage multiple responsibilities and competing priorities.
Excellent analytical, research, and problem-solving abilities, particularly when reviewing financial information and investigating payment discrepancies.
Exceptional attention to detail and a strong commitment to maintaining accurate financial records and processing transactions correctly.
Good understanding of accounts receivable processes, payment processing, refunds, collections administration, and financial documentation.
Strong written and verbal communication skills, with the ability to interact professionally with clients, vendors, colleagues, and business partners.
Ability to exercise sound judgment when addressing client concerns and handling confidential financial information.
Ability to work effectively in a fast-paced, client-oriented, and deadline-driven environment.
Intermediate proficiency in Microsoft Word and Excel, with familiarity with Microsoft 365.
Experience with financial and administrative platforms such as Aderant, Chrome River, Workday, PayPal, and ARCS is an advantage.
Ability to quickly learn and adapt to new software applications and systems through training.
Strong sense of accountability, collaboration, and initiative, with a proactive approach to resolving issues and supporting team objectives.
Commitment to confidentiality, professional integrity, continuous improvement, and high standards of client service.
Ability to work remotely while maintaining productivity, organization, and effective communication with distributed teams.
Benefits:
Competitive annual starting salary ranging from $45,000 to $55,000, depending on qualifications and experience.
Fully remote working arrangement within the United States.
Full-time employment opportunity.
Opportunity to develop professional expertise in accounts receivable, collections, and financial administration.
Exposure to financial and administrative operations within the legal and professional services industries.
Opportunity to work with a diverse portfolio of clients, vendors, and internal stakeholders.
Collaborative working environment that values accountability, innovation, and continuous improvement.
Access to professional development opportunities and training on relevant financial and administrative software.
Opportunity to contribute to a growing international managed services environment.
Inclusive workplace culture that values diverse backgrounds, experiences, and perspectives.
Opportunities to strengthen financial, analytical, and client relationship management skills.