Join Clario, a part of Thermo Fisher Scientific and help drive the delivery of high-quality financial operations that support clinical research around the world. As an Accounts Receivable Collections Associate, you will play a critical role in managing customer portfolios, resolving payment challenges, and improving cash collection performance while maintaining strong customer relationships. Working closely with Finance, Contracts, Operations, and external stakeholders, you will leverage analytical thinking, proactive communication, and problem-solving skills to support financial health, operational efficiency, and business success.
What We Offer
- Competitive compensation and incentives.
- Private medical coverage and MetLife protection.
- SZÉP Card and telework reimbursement.
- Engaging employee events and hybrid technology support.
What You'll Be Doing
- Manage assigned accounts receivable portfolios and proactively monitor aging reports to identify delinquent accounts and emerging collection risks.
- Analyze portfolio performance and develop effective collection strategies that improve cash flow and reduce outstanding balances.
- Investigate and resolve invoice disputes, payment delays, and account discrepancies by collaborating with customers and internal stakeholders.
- Negotiate payment arrangements, settlement strategies, and account resolutions while balancing business objectives and customer relationships.
- Recommend appropriate actions for escalated accounts, including payment plans, account adjustments, or third-party collection referrals.
- Maintain complete and accurate documentation of collection activities, communications, decisions, and account status updates.
- Reconcile customer accounts and resolve complex account discrepancies through detailed analysis and stakeholder collaboration.
- Prepare portfolio performance reports and identify trends, risks, and opportunities to improve collections effectiveness.
- Support forecasting and financial planning activities by providing accurate collections insights and performance metrics.
- Collaborate with Finance, Operations, Contracts, and Commercial teams to resolve account issues and improve collections outcomes.
- Contribute to process improvement initiatives by identifying workflow inefficiencies and recommending operational enhancements.
- Support the development and implementation of departmental policies, procedures, and best practices.
- Serve as a resource for internal stakeholders by providing guidance on collections processes, account management, and system functionality.
- Participate in cross-functional meetings and initiatives to address systemic issues impacting accounts receivable performance.
- Maintain compliance with company policies, financial controls, audit requirements, and applicable regulatory standards.
What We Look For
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- 2 to 4 years of experience in accounts receivable, collections, billing, credit management, or related financial operations.
- Experience managing customer portfolios and influencing successful collection outcomes.
- Demonstrated ability to resolve escalated account issues and develop practical, business-focused solutions.
- Strong analytical skills with the ability to interpret financial data, identify trends, and support decision-making.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively.
- Strong verbal and written communication skills, including experience negotiating with customers and internal stakeholders.
- Advanced proficiency with Microsoft Excel, including pivot tables, formulas, reporting, and data analysis.
- Experience working with ERP systems, financial systems, and accounts receivable platforms preferred.
- Strong problem-solving skills with the ability to exercise judgment and discretion when resolving account issues.
- Ability to build productive relationships and collaborate effectively across departments and functions.
- Adaptability and resilience in a dynamic, fast-paced work environment.
- Customer-focused mindset with a commitment to delivering high-quality service and business results.
At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
