Accounts Receivable Supervisor

Title:  Accounts Receivable Supervisor

Reports to: VP of Service Operations

Location:  Atlanta, GA (Remote, must reside in the Atlanta area, with occasional in-office attendance)

About the Role

The Accounts Receivable (AR) Supervisor oversees day-to-day AR activities for transactions, with a focus on collections, payment processing, account reconciliation, and timely resolution of outstanding balances. This role provides hands-on oversight of the team’s daily work, helping ensure tasks are completed accurately, deadlines are met, and issues are addressed promptly.

Working closely with internal teams and external partners, the AR Supervisor helps maintain accurate account records, follow up on overdue payments, resolve billing and payment discrepancies, and support the smooth operation of CharterUP’s accounts receivable function.

What You’ll Do

• Oversee day-to-day AR activities, including invoicing, collections, payment application, and account reconciliation.
• Provides day-to-day oversight of team output, ensuring productivity, accuracy, and performance targets are consistently met 
• Monitor outstanding balances and aging reports, following up on overdue accounts to support timely collections and reduce delinquency.
• Coordinate the team’s daily workload, monitor task completion, and help ensure collections and administrative activities are handled accurately and on time.
• Review account activity and AR records for accuracy, identifying discrepancies and ensuring they are resolved promptly.
• Work with Sales, Finance, Customer Support, and other internal teams to resolve billing questions, payment issues, and customer disputes.
• Follow up with customers and external partners regarding outstanding invoices, missing payments, and other collection-related issues.
• Monitor customer accounts for payment issues and escalate potential collection risks or unresolved balances to the appropriate team members.
• Maintain accurate AR documentation and records, ensuring account activity and collection efforts are properly tracked.
• Support month-end and year-end close activities by ensuring AR transactions and account records are up to date.
• Help onboard and train team members on AR procedures, systems, and day-to-day responsibilities.
• Identify recurring errors or operational issues and communicate opportunities for improvement to the appropriate stakeholders.
• Use financial systems, spreadsheets, and other tools to track collections, maintain account information, and complete daily AR activities.

What You’ll Bring

• 3+ years of experience in accounts receivable, collections, billing, or a related financial operations role.
• Experience coordinating or overseeing the day-to-day work of a team, providing guidance and ensuring tasks are completed accurately and on time.
• Working knowledge of accounts receivable processes, including collections, invoicing, payment application, and account reconciliation.
• Experience following up on overdue balances and resolving billing or payment discrepancies.
• Proficiency with Microsoft Excel and experience using financial systems or accounting software (SAP, Oracle, NetSuite, etc.).
• Strong attention to detail and a commitment to maintaining accurate records.
• Organized and dependable, with the ability to manage multiple priorities and follow through on deadlines.
• Clear, professional communication skills and the ability to work effectively with customers and internal teams.
• A hands-on, solutions-oriented approach to resolving routine issues and escalating more complex matters when needed.
• Experience with transactions or high-volume AR operations is a plus.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & reference check
• Welcome aboard!