Acquisition and Onboarding manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Job Summary

As an Acquisition and Onboarding manager at HBX Group, you will convert qualified hotel leads into active partners by managing registration, connectivity, onboarding, and commercial activation through to their first booking. Working closely with hotels, chains, connectivity providers, and internal teams, you will ensure a seamless onboarding experience, high-quality setup, and successful launch while driving partner satisfaction and supporting HBX Group's growth.

Job Responsibilities

• Convert digitally registered leads by contacting potential hotel partners via phone and email, focusing on mid-level TTV opportunities

• Monitor and ensure completion of technical and commercial onboarding processes to achieve “Ready to Sell” and “First Booking” status

• Manage onboarding for strategic acquisitions from the Account Developer team and leads generated via HBX webforms (public and internal)

• Support hotels and chains in the ARI mapping process via channel managers or connectivity platforms (e.g., SynXis)

• Share extranet credentials and contract code details necessary for system setup

• Ensure completeness and accuracy of hotel content, including room names, descriptions, and images for proper client mapping

• Monitor the first 10 room nights to ensure correct system setup, payment functionality, and competitive pricing compliance
• Coordinate smooth handover to the commercial team with a structured plan, including key contacts, agreements, and potential challenges

• Promote a digital-first approach by encouraging use of automated tools for hotel acquisition and onboarding

Skillset and Experience required

• Bachelor’s degree in Hospitality, Tourism, or a related field

• Fluent in English & additional languages (e.g., Mandarin, Cantonese, Russian, German, French, Spanish).

• Experience in hotel distribution, OTA, travel tech, hospitality, or related industries preferred

• Background in onboarding, acquisition, sales support, or partner/account management is an advantage

• Strong understanding of hotel systems, channel managers, and ARI mapping processes

• Excellent communication and stakeholder management skills

• Comfortable with high-volume outreach (calls and emails)

• Ability to manage multiple tasks and projects in a fast-paced environment

• Proactive and solution-driven mindset with good problem-solving skills

• Familiarity with systems such as SynXis or similar connectivity tools is preferred

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.  

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.