Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an Activities Coordinator at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- *Benefit Eligibility will vary by position
Site Specific Perks
- Uniform laundering
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Monthly cell phone stipend
As an Activities Coordinator, a typical day will include:
- Promotes a fun and relaxing atmosphere for Owner/guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
- Encourages and recruits’ Owner/guests to participate in recreation activities.
- Sets-up, facilitates, and cleans up each activity.
- Promotes the rules and regulations of the recreation facility intended for the safety and welfare of Owner/guests.
- Maintains recreational equipment and supplies.
Guest Experience and Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become an Activities Coordinator at MVW:
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
- Specific job duties may differ by property, size of team, or facility.
Competencies
- Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Initiative, Generating Enthusiasm, Knowledge of San Francisco
- Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork, Interpersonal Skills
- Organization: Multi-Tasking, Highly Organized
- Communication: Listening, Telephone Etiquette Skills, English Language Proficiency, Communication, Comfortable Public Speaking
ESSENTIAL FUNCTIONS
Recreation Communication and Coordination
- Promotes a fun and relaxing atmosphere for Owner/guests in all recreational activities and areas by demonstrating an upbeat and enthusiastic attitude.
- Provides information to Owner/guests about available recreation facilities, activities, lessons, and equipment depending on facility or site offerings.
- Encourages and recruits’ Owners/guests to participate in recreation activities.
- Understand needs of the team and ability to jump in and assist whenever needed.
- Registers and schedules Owner/guests for activities by recording information using the appropriate method (e.g., write in the registration book, enter Concierge Assistant, Zingle).
Recreation Facilities Safety
- Follows company policy and procedure for working with all guests, including minors (e.g., use of waiver forms).
- Observes activity in the recreational facility and responds appropriately and in accordance with local operating procedures in the event of an emergency.
- Maintains awareness of situations where the Owner/guests are not able to safely participate in an activity and informs the supervisor/manager.
- Promotes the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of Owner/guests.
- Completes any certifications/training required by company policy, law, and/or manufacturer to instruct Owner/guests/clients on the use of equipment.
Owner/Guest Relations
- Welcomes and acknowledges each Owner/guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
- Engages Owner/guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listens and responds positively to Owner/guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, etc.) to resolve issues and build trust.
- Addresses Owner/guests’ service needs in a professional, positive, and timely manner.
- Anticipates Owner/guests’ service needs, including asking questions of Owner/guests to better understand their needs and watching/listening to Owner/guest preferences, and acting on them whenever possible.
- Assists other associates to ensure proper coverage and prompt Owner/guest service.
- Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines.
Communication
- Provides assistance to coworkers and works together to ensure all assigned tasks are completed.
- Exchange information with guests using guest communication methods (i.e., Zingle)
Working with Others
- Supports all coworkers and treats them with dignity and respect. Develops and maintains positive and productive working relationships with other associates and departments.
- Partners with and assists others to promote an environment of teamwork and achieve common goals.
- Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Complies with quality assurance expectations and standards.
Safety and Security
- Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Reports work-related accidents, or other work-related injuries/illnesses immediately upon occurrence to manager/supervisor or lead.
- Uses proper equipment, wears appropriate personal protective equipment (PPE), and employs correct lifting procedures, as necessary, to avoid injury.
Policies and Procedures
- Protects the privacy and security of guests and coworkers.
- Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
- Maintains confidentiality of proprietary materials and information.
- Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
