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Greater London, England, United Kingdom
Onsite
Your Role: Ad Tech Solutions Engineer
Join Global’s Digital Advertising Exchange (DAX) team and help shape the next generation of advertising technology across Digital Audio and Digital Out-of-Home. This role is ideal if you enjoy working with engineers, third-party partners and users to solve complex problems, integrate new technology and deliver value in a fast-moving industry.
As an Ad Tech Solutions Engineer at Global, you’ll sit at the intersection of commercial, operations and engineering, helping to keep our digital audio, outdoor, podcast and streaming advertising running smoothly. You’ll be a go-to technical partner for DAX and wider ad tech stakeholders in the UK, while also supporting our growing DAX Audio US business, resolving issues, improving integrations and helping partners get the best from our platforms.
Key Responsibilities
Technical support and troubleshooting (35%): Act as a primary technical support contact for Ad Ops, Partnerships and external clients. Troubleshoot and resolve issues related to ad serving, reporting discrepancies, content and ad delivery, and partner integrations.
Integrations and onboarding (30%): Support the onboarding of new supply partners and demand sources (DSPs, agencies and direct clients). Configure and test integrations, including OpenRTB connections, deal IDs and ad tag/creative validation.
Monitoring and optimisation (20%): Proactively monitor system performance, including QPS, win rates, error logs and partner health. Analyse and report on partner performance, highlighting issues and recommending technical solutions.
Collaboration and documentation (15%): Work closely with engineering and product teams to escalate issues and contribute to product improvements. Document processes, maintain knowledge-base content and provide training for internal stakeholders.
What You’ll Love About This Role
Think Big: Work with leading audio, podcast and DOOH ad tech, helping to shape how programmatic buyers access DAX inventory across the UK and US.
Own It: Take end-to-end ownership of technical investigations and integrations, from first diagnosis through to resolution and follow-up.
Keep it Simple: Translate complex technical concepts into clear, practical guidance for commercial and operations teams, enabling them to serve clients confidently.
Better Together: Partner with Ad Ops, Sales, Product and Engineering teams, as well as external platforms and agencies, to deliver reliable, high-performing campaigns.
What Success Looks Like
In your first few months, you’ll have:
Built strong relationships with Ad Ops, Commercial, Product and Engineering teams in the UK and with DAX Audio US.
Taken ownership of technical support issues and integrations, resolving them confidently and communicating clearly with stakeholders.
Gained a solid understanding of Global’s ad tech stack, including how DAX connects to SSPs, DSPs, Global inventory and external publishers.
Helped onboard at least one new partner or integration, from testing through to go-live.
Developed a strong understanding of the data that powers our platforms, including key metrics, normal vs abnormal trends, where datasets are stored and how to query them.
What You’ll Need
Ad tech experience: Experience in a technical support, solutions engineering or ad operations role within the digital advertising ecosystem (e.g. publisher, SSP, DSP, ad network or agency).
Programmatic understanding: Knowledge of programmatic advertising, including SSPs, DSPs, ad exchanges and real-time bidding (RTB).
Technical troubleshooting: Experience investigating integration issues, latency, ad delivery problems or discrepancies.
Data and analysis skills: Ability to work with data using tools such as Excel, SQL or BI platforms to identify issues and trends.
Ad standards knowledge: Familiarity with digital ad standards and formats (e.g. IAB specifications).
Technical literacy: Ability to read and interpret JSON, XML and API call structures, and confidence working with HTTP requests, cookies, tracking pixels and debugging creative delivery.
Communication & problem solving: Strong problem-solving skills and the ability to explain technical concepts clearly to non-technical stakeholders.
Nice to have (not essential): Scripting skills (e.g. Python) for debugging or automation; experience with audio or podcast ad tech; experience working across multiple regions (for example, UK and US).