Administrator (Mortgages)

Job Title: Administrator (Mortgages)
Working Pattern: Monday to Friday, 36.25 hours per week working shifts between 8am-7pm (i.e. 8-4, 9-5, 10-6 or 11-7)
Salary: £23,500 and up to 20% bonus and benefits
Location: 5 days a week in our Blackpool office (Postcode: FY4 2FB, free parking)

💚 Shaping the future of sustainable digital banking

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK. 

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together. 

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®. 

Tandem is growing fast and helping to shape the future of sustainable banking.

Your team: Collaborators in change

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

The main purpose of the role is to ensure all aspects of administration are carried out with care and attention to detail, adhering to the appropriate policies, procedures and government legislation. The job holder will be required to comply with the individual conduct rules and meet the Company’s fit and proper standards, which will be assessed on a regular basis. 

You will be joining a fast paced, hardworking and supportive team who also enjoy taking part in activities outside of work.   

Your Impact: Building a sustainable tomorrow

As an Administrator in Mortgages at Tandem your focus will be on:

• Checking that intermediaries meet the criteria for submitting mortgage applications to Tandem 
• Flexible approach to ad hoc tasks 
• Manage internal admin system 
• Conduct internal and external phone calls and manage relevant 
• Ensure all system generated letters are sent daily 
• Filing, retrieving, and correctly storing away and scanning (DMS) documents on to accounts 
• Accountability for individual performance and contribution to achieve KPI’s set by the business. 
• Ownership of individual performance and personal 

We’d love to hear from you if you have:

• Excellent attention to detail and desire to provide excellent customer service 
• Good IT skills and comfortable using various systems
• Exceptional written and oral communication skills 
• Good organisational and time management skills 
• The ability to work on your own initiative 
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines  

It would be great, but not essential if you have:

• Good understanding of the regulations which we work within 

Rewards that reflect your value, what’s in it for you?
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Please note some of these benefits have eligibility criteria, such as passing your probation. 

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark?

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.