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Burlington, Ontario, Canada
Hybrid
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
POSITION SUMMARY:
The Windows Systems Administrator is responsible for the continuous availability, performance, and security of corporate IT Windows servers, virtualization platforms, and supporting infrastructure across on-premises and cloud environments. This role balances day-to-day operational support with proactive maintenance to uphold strict service level agreements (SLAs), optimize user performance, and sustain a resilient 24/7 enterprise infrastructure.
KEY RESPONSIBILITIES:
· Administers the company’s IT Windows servers and virtualization hosts across all physical and cloud locations.
· Administers the ongoing operation of the company’s VDI infrastructure.
· Install, administer, and troubleshoot Windows, Active Directory, DNS, and DHCP servers.
· Maintain, administer, and troubleshoot storage infrastructure, virtualization platforms, and backup software.
· Install, administer, troubleshoot, and maintain IT server infrastructure monitoring platforms.
· Build and maintain automation scripts for provisioning, operations, and system optimization.
· Perform capacity planning, server tuning, and optimization to ensure maximum uptime in accordance with established SLAs.
· Apply security standards, ensuring correct patching levels and configurations to adhere to system patch management policies.
· Maintain and adhere to the disaster recovery plan for the corporate Windows infrastructure.
· Implement and monitor daily backup and recovery operations using enterprise backup software.
· Monitor and respond to hardware and software alarms using appropriate diagnostic tools.
· Provide system and application support to the Operations and Application Development teams.
· Support IT operations, including incident, change, and problem management processes.
· Deliver excellent service to internal and external stakeholders to fulfill corporate objectives.
· Fulfill additional duties and project tasks as assigned.
ACADEMIC TRAINING:
· Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline from an accredited institution (or equivalent combination of education, relevant professional training, and hands-on experience).
SKILLS & EXPERTISE (must have):
· 5+ years experience in IT Infrastructure Operations with a min of 3 years of experience in a Systems Administration position and with public clouds (GCP, Azure, AWS, OCI)
· Advanced proficiency in the installation, configuration, administration, and troubleshooting of the Windows server ecosystem, including but not limited to:
o Windows Server Base OS
o Windows Features & Functions
o Active Directory & LDAP
o DNS & DHCP
· Advanced proficiency with federated identity systems via Active Directory, LDAP, and cloud providers (OKTA, AAD, Google Workspace).
· Experience with platforms such as VMware and Proxmox, alongside enterprise storage/backup solutions (Veeam, Rubrik, Acronis, Netapp, Isilon, Data Domain)
· Proven background in OS hardening, auditing, High Availability (HA) cluster configuration, and Disaster Recovery (DR) exercises.
· Experienced in incident management, monitoring/telemetry tooling, process documentation, and handling unplanned outages. Must be available for 24x7 rotational on-call duties.
· Ability to work in a constantly changing, fast-paced environment.
· Strong analytical skills, customer/business orientation, and excellent written and spoken English (French bilingualism is a bonus).
SKILLS & EXPERTISE (nice to have):
o Experience with Linux servers and LDAP/Active Directory (RHEL-based distributions preferred).
o The ability to troubleshoot Linux servers is highly valued.
o Comprehensive understanding of key technological concepts such as IT architecture, Cloud technologies, applications, network infrastructure, and security is strongly preferred
o Experience with automation technologies and advanced scripting (Powershell, Python, BASH, Ansible, Git, Bitbucket) highly valued.
o Experience operating in agile environment using Jira (scrum/kanban/mvp)
o Process definition and improvement expertise
o Containerization experience (e.g. Docker, Kubernetes (GKE))
PHYSICAL DEMANDS AND VISUAL ACUITY:
· Must lift and carry server equipment and boxes up to 20lbs.
You’ll benefit from:
· Flexibility: Yes, we think that what you do matters. At work and at home.
· Fun: We laugh a lot, it makes every day brighter.
· Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
· Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
· Benefits: We’ve got you covered.
· Career Evolution: Join us and we will give you the tools to achieve your career goals!
· Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
#LI-HYBRID
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com
