Job Description
At Indian River State College, we believe that every day presents an opportunity to make a difference. As a member of our dedicated team, you'll experience many perks that contribute to our collective impact.
Join us as a part-time Admissions Specialist, where you'll play a crucial role in providing needed information to potential students so that they can make an educated decision about their future. Under direct supervision, your responsibilities will include assisting students and parents during the enrollment process, helping students with questions, performing data entry, and answering phones.
About Us
Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs.
At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.
Why Join the River
When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.
QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:
The qualifications and skill requirements for this position include:
- Minimum of three (3) years of proven clerical experience in a student services related field;
- Documented work experience in the area of customer service;
- Working knowledge of the role of Enrollment Services in a state college setting;
- Demonstrated commitment to excellence in customer service;
- Positive student-centered attitude;
- Excellent written and verbal communication skills;
- Ability to work with a diverse student population;
- Strong commitment to the college goals of enrollment, retention, and completion;
- Exhibit sound judgment and discretion in working with students and the general public;
- Proven experience with Microsoft Office and Windows applications;
- Ability to work independently as well as with others and be self-motivated;
- Ability to effectively handle multiple tasks at once;
- Ability to maintain strict accuracy and be detail oriented.
- Preference shall be given to the following:
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
The essential job functions and responsibilities for this position include, but are not limited to:
- Serving as front line staff at the Welcome Desk in Crews Hall, W-Building;
- Assessing the customers’ needs;
- Providing appropriate assistance and direction based on that assessment;
- Knowing status of staff availability for servicing students;
- Keeping accurate data in electronic system documenting student traffic and needs;
- Maintaining a welcoming, clean, and up-to-date informational Lobby area;
- Assisting in the Information Call Center as needed.
SPECIFIC DUTIES AND RESPONSIBILITIES:
The specific duties and responsibilities for this position include, but are not limited to:
- Greet customers entering the Crews Hall in a professional, polite, and helpful manner;
- Assess the customers’ needs through effective communication;
- Providing appropriate assistance and direction based on that assessment;
- Have a clear understanding of FERPA guidelines when assisting visitors;
- Provide necessary information and assistance based on conversation with customer including but not limited to: Assisting current students with schedule printouts upon request;
- Provide students with “New Student Orientation” information and details as needed Accessing Mariner Student Registration System, providing course information as needed Alert advisors of student needs (appointment arrivals, wait times, etc.);
- Enter student data in a queueing system for services needed.
- Refer to academic calendar to aide in answering student concerns about various deadlines and schedules;
- Access appropriate resources (Master Weekly – Facilities Reservation Schedule, Call Center Calendar, etc.) to direct visitors and callers effectively and efficiently;
- Maintain literature racks, lobby tables, and Welcome Desk area monitoring and discarding outdated materials as needed;
- Understand general functions of Enrollment and Student Services departments: Information Call Center, Enrollment Center, Student Records, Financial Aid, and Advising, Career and Transition Services, and Assessment;
- Assist in the Information Call Center as needed;
- Answer telephone inquiries and direct incoming calls to appropriate resources;
- Perform other duties and responsibilities as assigned by the Director of Enrollment Management or Assistant Dean of Enrollment and Student Services.
PHYSICAL REQUIREMENTS:
This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.
Classification
Staff
Supervisory
No
FLSA Exempt
No
Employment Type
Regular
Compensation and Application Deadline
Pay rate for this position starts at: $17.71/hour | Exact compensation may vary based on skills, experience and education | Open until filled
