Adult Education Support Specialist

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.    
 

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed.  We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
 

You belong here.  See why you will love working at NWTC.

Department: Pre-College

Reports To: Supervisor, Adult Education

Travel: 1-2 times per month

LOCATION: Green Bay

STANDARD HOURS: 37.5 Hours per week; 3 days 8:00am - 4:00pm; 2 days 9:00am - 5:00pm; Flexibility required to include other hours, as necessary.

PAY RATE: $23.33 per hour

POSITION SUMMARY

Provide high-level customer service to prospective students, staff, faculty and the general public about the English Language Learner (ELL) and GED®/HSED programs.  Assist students in completing paperwork for entry into the GED®/HSED and ELL programs. Enroll students into their prospective courses.  Administer tests when necessary.  Generate, review, and analyze data to prepare for college, state and federal reporting purposes regarding student goal attainment and student enrollment for FTE’s. 

ESSENTIAL FUNCTIONS

• Greet internal and external customers, in person or via phone and email, and serve as the liaison between the customer and the appropriate services.  Use a variety of translation tools to effectively communicate with non-Native English speaking students.
• Respond to students’ personal and academic challenges by connecting them to internal and community resources.
• Serve as the primary resource and first contact for GED®/HSED and ELL programs and processes. Collaborate with staff and leadership in other departments and NWTC sites throughout the district to ensure constant sharing of information and seamless onboarding of students.
• Notify departments, instructors and students of class schedules, schedule changes, class cancellations, instructor absences and classroom changes. Create and send email/Text campaigns to all enrolled students each term and create class schedule documents to share with faculty and students.
• Guide students through the registration process and course enrollment.  Explain admission requirements and timelines. Review and update student data to ensure accurate information and successful completion of registration and enrollments.

• Collect process and analyze GED®/HSED and ELL attendance data. Create student accounts, process student enrollments, enter student attendance and test scores in the Client reporting system.
• Create, maintain and report on student goal attainments, team action plan items, Client reporting and student persistence and completion data.

• Assist instructors and students with technology issues and questions (i.e., log in information, navigation) including completion of multi-factor authentication process, learning management system navigation and password reset process.
• Develop and maintain documentation to support ELA/HSE/CPB processes and training procedures.
• Assist in the design, development, and implementation of Adult Education policies and procedures for efficiency and continuous improvement; participate on project teams as needed.
• Administer, grade and interpret results of TABE and TABE CLAS-E tests to advise and assist students with appropriate course placement.
• Work collaboratively and collectively with the Adult Education Navigator.
• Assist in onboarding and train part-time Adult Education support staff.

POSITION QUALIFICATIONS

Minimum Qualifications

Education

• Associate Degree in a business related field.

Experience

• Three years of related experience

Computer Skills

• Microsoft Office Suite

**An equivalent combination of education and work experience may be considered.

Other Requirements

• Must hold a valid driver’s license and be insurable under the districts standard insurance policy terms.

Preferred Qualifications

Experience

• Bilingual – English and Spanish

Competency Statement(s)  

Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here. 

PHYSICAL DEMANDS

The physical demands described below represent the general requirements necessary to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Workstation Activities: Ability to work at a computer, facilitate and/or demonstrate instructional activities, and attend meetings for extended periods.
• Mobility: Ability to navigate throughout campus locations, classrooms, offices, meeting spaces, and events as needed.
• Manual Dexterity: Ability to operate office equipment, instructional technology, tools, or controls required for the position.
• Communication: Ability to effectively access, interpret, and exchange information with students, employees, and community members.
• Light Material Handling: Ability to transport or move instructional materials, supplies, or equipment required for the position, with or without assistance or adaptive equipment, if applicable.

Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu​.