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Halifax, 1505 Barrington, HPS Avanade, Canada
Onsite
We are seeking a new talent to join the Team where you will have the opportunity to collaborate on the Epic projects for Avanade. Avanade Epic capability supports healthcare organizations dedicated to providing high-quality patient care and innovative solutions.
The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.
Key Responsibilities
Act as a subject matter expert (SME) for EpicCare workflows and configurations.
Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
Maintain system documentation, including workflows, build specifications, and testing protocols.
Ensure compliance with HIPAA, data governance, and organizational security policies.
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Support the teams working on other non-Epic inpatient clinical applications.
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The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment.
Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
See more information on our benefits here: Canada Employee Benefits | Avanade
Role Location Annual Salary Range
British Columbia/Ontario $56,000 to $114,000
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