This position is part of the Investment Advisory Operations (IA Ops) team and serves as a primary operational resource for managed account programs. The role provides support to advisors, field partners, vendors, and internal brokerage teams through operational expertise, problem resolution, and service execution.
The IA Ops team is accountable for answering incoming phone calls/chats/emails, processing managed account related updates, supporting rebalances, and generating and analyzing reports. This team member will develop a strong understanding of managed account products (SMA/UMA/APM/FSP) and a strong grasp of managed account related concepts (Tax Overlay, DCA, Block Trades, Fee Based Billing). The ideal candidate will leverage this knowledge to provide operational guidance, resolve issues, and support the successful implementation and ongoing management of advisory solutions.
Key Responsibilities
- Serve as a primary operational resource for managed account programs by responding to advisor and internal inquiries through phone, chat, and email channels.
- Process managed account maintenance requests, account updates, rebalances, and other operational activities accurately and efficiently.
- Develop and maintain subject matter expertise in managed account platforms, products, and operational processes.
- Partner closely with Envestnet and other external vendors to resolve issues, support platform enhancements, and improve the advisor experience.
- Assist advisors in implementing investment management strategies by leveraging third-party money managers and available managed account solutions.
- Monitor, analyze, and resolve operational inquiries while meeting established service level expectations and quality standards.
- Document advisor, vendor, and custodian communications within Salesforce and other designated systems.
- Stay current on operational policies, procedures, regulatory requirements, and platform enhancements impacting managed account programs.
- Test, learn, and support the implementation of new managed account functionality and enhancements before release to the field.
- Maintain working knowledge of brokerage and advisory systems, including Envestnet, Wealthscape, FBSI, and Thrivent proprietary applications.
- Build and maintain strong working relationships with advisors, internal business partners, custodians, and external vendors.
- Generate and analyze reports to support business operations, service delivery, and platform management.
- Contribute to team success by collaborating with peers, providing operational coverage, and supporting departmental initiatives.
Required Qualifications
- High school diploma or equivalent required.
- 1-2 years of experience in financial services, brokerage operations, advisory operations, or a related field.
- FINRA Series 7 and 63/65 or 66 licenses required, or the ability to obtain required licenses within 90 days of hire.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Strong problem-solving and analytical skills with a focus on delivering exceptional service.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- 3+ years of customer service experience and 2+ years of experience within a brokerage, advisory, or wealth management environment.
- Experience supporting managed account programs and platforms.
- Familiarity with Envestnet, NFS/Fidelity, Wealthscape, NetX360, or similar wealth management systems.
- Experience training or educating advisors, financial professionals, or staff.
- Call center or service operations experience.
Other Critical Factors
Flexibility to work varying schedules based on business needs, operational priorities, and service volume forecasts
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $22.92 - $31.01 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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