Job Description Summary
Are you ready to see your career take flight?
At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.
As a Lead Engineer – Commercial Field Service, you will get the unique opportunity to serve as the primary on-site representative for our customer and a single point of contact for key internal stakeholders before, during, and after aircraft entry into service.
Job Description
Company Overview:
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview:
GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we’ve driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. At our Brisbane facility, you'll work with highly skilled technicians on cutting-edge technology for civilian and military aircraft. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.
Role Overview:
- Located at the customers to support the customer: A GE Aerospace Field Service Engineer (FSE) is primarily based as the customer location, supporting them with on-site technical troubleshooting and fleet management problem solving.
- Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
- Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
- Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
- Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
- Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
- Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
- Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
- Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.
At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven.
Ideal Candidate
The ideal candidate FSE embodies our mission by being embedded at the customer’s site and delivering exceptional service and support. Operating remotely from GE Aerospace hubs, they collaborate with our business and the customer to resolve technical challenges and drive success in direct support of the customer’s fleets.
Required Qualifications
- A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields)
- Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
- Technical expertise in aircraft engine or turbomachinery equipment.
- Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
- Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
Preferred Qualifications
- Demonstrated proficiency in maintenance, repair, troubleshooting, shop operations and testing of jet engines
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Proven analytical and quality improvement ability
- Ability to make formal presentations to all audiences
- Ability to work with all levels of maintenance, engineering, and management
- Project management and Lean and/or 6 Sigma experience
- Demonstrated ability to lead and influence customer and peers
- Fluent in English – proficiency in local language an advantage
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
Additional Information
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
