Job Description Summary

MRO(Maintenance, repair, overhaul) Product Support Engineer (PSE) is responsible for providing technical leadership to in-service technical management of GEnx CDN & HPT components, throughout the product life cycle. PSE is also responsible for delivering technical support to shops, ensuring product safety, reliability, durability, shop customer responsiveness, cost of ownership, and productivity.

The PSE will own some of CDN & HPT (ATA’s), and will act as an interface with Engineering Organizations (Design, Repair, Analytics, Materials Engineering, PSE Module leader etc.), Maintenance, Repair and Overhaul Shops (MRO), Digital Services Solutions (DSS), based on business needs to support the fielded engines.

In this role, you will report to Sub-Section Manager, GEnx MRO PSE – SEEMS Section, JFWTC, Bangalore.

Job Description

Site Overview

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is our multidisciplinary research and engineering center. Engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.

Roles & Responsibilities:

• Owning the in-service product reliability and the technical communication on field issues with our shop
• Own and drive customer outcomes for off-wing services delivered through the global MRO network, ensuring performance against Safety, Quality, Delivery, and Cost commitments.
• Lead MRO customer responsiveness for inquiries and technical data requests (DRs), ensuring timely, accurate, and professional communication that meets or exceeds customer expectations.
• Serve as the primary technical interface for MRO customers, preparing and delivering clear technical communications, justifications, and recommendations that support shop findings and repair decisions.
• Facilitate MRO forums and best-practice sharing, driving alignment across sites, capturing lessons learned, and standardizing high-impact improvements across the MRO network.
• Own and continuously improve Engine Shop Manual (ESM) and related manual maturity for MRO, ensuring content accuracy, usability, and alignment with latest engineering and regulatory requirements.
• Define, track, and analyze shop leading indicators (e.g., WIP, queue times, first-pass yield) to proactively manage performance and enable early intervention on emerging issues.
• Drive structured problem solving in the shop, including leadership of Quality Event Reviews (QER) and Root Cause & Corrective Action (RCCA) activities, ensuring robust containment and sustainable fixes.
• Support definition and execution of off-wing technology and fleet strategy at MRO sites, including pilot deployments, benefits validation, and scaling of new tools, methods, and digital solutions.
• Provide New Product Introduction (NPI) and service readiness support for Premier MROs (CBSA), GBSA, JV partners, and offload MROs, ensuring processes, tooling, and training are in place for launch.
• Own MRO tooling strategy and lifecycle, including specification, standardization, deployment, maintenance, and continuous improvement to support safe, efficient shop operations.
• Manage and analyze shop visit cost performance, identifying drivers and leading cross-functional cost reduction initiatives without compromising Safety, Quality, or customer commitments.
• Develop, maintain, and interpret the fleet cost model, providing insights on cost drivers by configuration, usage, and fleet segment to inform pricing, contracts, and long-term maintenance strategy.

Ideal candidate:

Should have experience in Aero Engines or Turbo machinery.

Required Qualifications:

• Bachelors /Masters/PhDs in Mechanical Engineering specialization with strong academic track record.
• Minimum of 5 years of experience in Aero Engines or Turbo machinery.
• In-depth understanding of processes of Services engineering technology/tools.
• Prior experience in leading projects, working with global teams across engineering and commercial organizations.
• Strong engineering problem solving capabilities.
• Strong project management skills including cross-functional coordination of activities.
• Ability to communicate effectively with all levels of the organization both internally and externally.
• Ability and willingness to travel as required.

Desired Qualifications:

• Knowledge of FAA/EASA regulations
• Strong oral and written communication skills
• Excellent interpersonal and leadership skills
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed 
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker.

Additional Information