Advanced Service Account Manager (Insourcing)

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Taylor Promotional Products, a subsidiary of Taylor Corporation, is looking for a Advanced Service Account Manager, Insourcing to join their team in Pompano Beach, FL!

This role will help to drive revenue growth by increasing TAP (Taylor Advantage Products) product adoption, identifying insourcing opportunities, and guiding teams toward TAP-first solutions. This role serves as a subject matter expert, partnering with Sales, Customer Service, Product, Operations, and leadership to convert external vendor spend to TAP, expand account penetration, and support profitable growth across assigned accounts.

Work Authorization:
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Key Responsibilities

Revenue Growth & Insourcing

• Identify, prioritize, and execute TAP (Taylor Advantage Products) insourcing opportunities across assigned accounts.
• Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
• Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
• Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
• Track and communicate insourcing progress, revenue impact, and performance against goals.

TAP (Taylor Advantage Products) Product Expertise

• Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
• Promote TAP-first selling behaviors and recommend product substitutions or vended-to-TAP conversions.
• Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.

Coaching & Team Enablement

• Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
• Create simple reference materials, playbooks, and coaching content to improve adoption and consistency.
• Act as an escalation resource for TAP-related product questions and strategic account opportunities.
• Share successes, best practices, and lessons learned to strengthen organizational knowledge.

Strategic Account Management & Execution

• Build strong relationships with stakeholders and decision-makers to support account growth.
• Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
• Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
• Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.
• Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.

You Must Have:

• 5+ years of account management, sales support, or customer service experience within the promotional product industry
• Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives
• Proven ability to influence stakeholders, coach teams, and drive revenue growth
• Strong analytical, communication, presentation, and cross-functional collaboration skills
• Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred
• Ability to travel up to 20%

Core Competencies:

• Strategic thinking and revenue growth mindset
• Product expertise and TAP-first consultative selling
• Coaching, influence, and cross-functional collaboration
• Customer focus, accountability, and data-driven decision making

About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.