Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Job Title: Delivery Manager
Location: Bengaluru
Experience: 14–18 Years
Role Overview
The Delivery Manager is responsible for end-to-end delivery of programs, projects, and managed services, ensuring successful execution aligned with customer expectations, contractual commitments, quality standards, and business objectives. The role involves managing delivery teams, stakeholder engagement, financial performance, risk mitigation, and continuous improvement initiatives.
Key Responsibilities
Delivery & Program Management
- Own end-to-end delivery across projects/programs.
- Ensure delivery within agreed scope, schedule, quality, and budget.
- Drive governance, project reviews, status reporting, and executive communications.
- Establish delivery plans, milestones, dependencies, and resource allocation strategies.
- Monitor KPIs, SLAs, and customer success metrics.
Customer & Stakeholder Management
- Act as the primary delivery contact for customers and internal stakeholders.
- Build strong customer relationships and ensure high customer satisfaction.
- Manage escalations effectively and drive timely resolution.
- Conduct executive governance reviews and present delivery performance to leadership.
Team Leadership
- Lead and mentor cross-functional teams across engineering, operations, testing, and support functions.
- Drive employee engagement, capability development, and performance management.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
Financial & Commercial Management
- Own delivery P&L, revenue, margin, and cost optimization targets.
- Track project financials, forecasts, utilization, and resource efficiency.
- Support contract management, change requests, and commercial discussions.
Risk & Compliance Management
- Identify, assess, and mitigate delivery risks and issues proactively.
- Ensure compliance with organizational processes, security policies, and customer requirements.
- Drive quality assurance and continuous improvement initiatives.
Resource & Capacity Management
- Plan workforce needs and ensure optimal resource utilization.
- Collaborate with talent acquisition and practice teams for staffing requirements.
- Manage onboarding, transition, and knowledge transfer activities.
Required Skills
- Strong experience in project/program delivery management.
- Expertise in Agile, Scrum, Waterfall, and Hybrid delivery models.
- Excellent stakeholder and customer management skills.
- Strong problem-solving, decision-making, and leadership capabilities.
- Financial and operational management experience.
- Strong communication and presentation skills.
- Experience managing distributed and global teams.
- Exposure to Gaming/Gambling/sportsbook/Lottery applications is an added advantage but not mandatory
Preferred Qualifications
- Bachelor’s degree in engineering
- PMP / PRINCE2 / Agile Certifications preferred.
- Experience in handling Digital Engineering, Cloud, IoT, Connected Services, Data & Analytics, or Enterprise Applications related projects/Programs
- Exposure to ITIL-based service delivery or managed services operations.
Key Success Metrics
- Customer Satisfaction (CSAT)
- SLA/KPI Adherence
- Revenue and Margin Performance
- On-time Delivery
- Resource Utilization
- Employee Engagement & Retention
- Risk and Escalation Management Effectiveness
Ideal Profile: A strategic delivery leader capable of managing customer engagements, driving operational excellence, achieving business outcomes, and building high-performing teams while maintaining strong customer trust and delivery governance.
Qualifications
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
