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Atlanta, Georgia, United States
Onsite
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Job
As a specialist in graphics, the candidate will serve as a Subject Matter Expert responsible for providing global 3rd Level Engineering support, participating in the design and delivery of graphics and immersive production solutions, researching and evaluating new technologies, ensuring complete documentation is available to all COE participants, and providing Level 2 support guidance. The candidate will also play a key role in developing standards, training Tier 2 support staff,
and driving knowledge sharing across the organization.
The Daily – Major Activities
Laboratory Testing: Conducting tests on new software versions and features, tracking bugs, monitoring hardware for graphics systems, testing graphics deployments on-premises and in the cloud, and evaluating new technologies and workflows for operational use.
Support: Troubleshooting complex issues, following-up on issues with suppliers & vendors, managing tickets, and serving as a Tier 3 escalation point for critical production incidents. Being available on-call for global emergencies (Major Incidents).
Documentation and Training: Creating and updating documentation, standards, and operational procedures for graphics systems. Generating SOPs for Tier 2 support, providing training, and helping build support readiness across regions.
Design and Implementation for New Projects: Participating in the design, implementation, testing, and commissioning of new graphics and immersive production systems, including documentation and training for Tier 2 support and other COE team members.
Participation in COE Meetings: Attending meetings to track issues, discuss new projects, and analyze and define future technology solutions.
The Essentials
The Nice to Haves
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.